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Field Service Representative (R5748)

Shield AITaipeiDeployed Operations
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Salary
Not listed
Job type
International EOR
Posted
24 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Field Service Representative position at Defense in Taipei offers an exciting opportunity to deliver on-site technical and operational support for the V-BAT Unmanned Aircraft System. This role is ideal for a driven professional seeking to act as the primary liaison between the organization and local clients in a dynamic international environment.

Key Responsibilities

Deliver comprehensive on-site operational, technical, and customer support for the V-BAT Unmanned Aircraft System in Taipei.
Serve as the main point of contact between the organization and clients to guarantee safe flight operations and mission success.
Handle aircraft operations, maintenance procedures, customer training initiatives, and technical troubleshooting.
Collaborate closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations departments.
Mentor system operators and maintainers to build customer proficiency and ensure safe, effective deployment of the V-BAT system.

Skills and Tools

Technical troubleshooting and maintenance capabilities for unmanned aircraft systems.
Operational proficiency in supporting flight missions.
Strong interpersonal and customer relationship management abilities.
Capacity to coordinate across multidisciplinary teams including engineering and security.

About the Company

Defense, operating through Shield AI, is a venture-backed defense-tech enterprise dedicated to safeguarding service members and civilians through intelligent systems. The organization develops innovative products such as Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With a global presence spanning the United States, Europe, the Middle East, and the Asia-Pacific region, the company actively supports worldwide missions.

How to Apply

Interested candidates should apply directly on the official company careers page to submit their application for this opportunity.

Questions candidates ask

What is the location of the Field Service Representative role?

The position is based in Taipei.

What product will the Field Service Representative support?

The role involves supporting the V-BAT Unmanned Aircraft System.

Who does the Field Service Representative collaborate with?

This position coordinates closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations.

What are the core duties regarding customer training?

Responsibilities include mentoring operators and maintainers, assisting with training events, and ensuring customers can safely and effectively operate the V-BAT system.

Where should applicants submit their application?

Applicants should apply on the official company careers page.

Ready to apply?

The application is on the official Shield AI careers page.

Apply on company site