Enterprise Customer Success Manager

HandshakeSan Francisco, CAEmployer Revenue

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Opens the official Handshake careers page

Salary

$140K - $175K USD

Job type

Full-time

Work mode

Remote

Posted

28 Jul 2026

Status

Open · checked 7d ago

About this role

Handshake is hiring a remote or San Francisco-based Enterprise Customer Success Manager to partner with top employer accounts and drive platform adoption. This full-time role suits an experienced customer success professional with a background in high-growth tech or B2B SaaS companies.

Role Overview

Reporting directly to the Senior Manager of Enterprise Customer Success, the Enterprise Customer Success Manager acts as a strategic advisor and long-term point of contact for key employer partners. The selected professional will help enterprise clients achieve their hiring objectives, maximize product value, and build sustainable recruiting workflows based on their specific needs.

Key Responsibilities

Build and maintain strong relationships with senior client stakeholders to understand their core business objectives and hiring needs.

Deliver expert consultation, training, and best practices to employer partners regarding early talent acquisition and Handshake workflows.

Translate external business requirements into effective Handshake solutions.

Utilize data-driven insights to guide decision-making and optimize early talent recruiting return on investment strategies.

Collaborate extensively with cross-functional teams including Sales, Account Management, Support, Marketing, Product, and RevOps.

Requirements

Possess four to six years of professional experience in Customer Success, Account Management, or Strategic Consulting within a tech, B2B SaaS, or AI company.

Demonstrated ability to rapidly build trust and relationships with senior stakeholders.

Exceptional project management capabilities with the agility to shift seamlessly between tactical execution and high-level strategy.

Nice to Have

Comfortable facilitating client meetings and delivering engaging product training sessions.

High degree of collaboration, technical aptitude, and a focus on process improvements for team efficiency.

Skills and Tools

Customer Success methodologies

Strategic consulting and account management

Data analysis for ROI strategies

Cross-functional collaboration

Project management

Client training and facilitation

Salary and Benefits

Annual base salary ranging from $140,000 to $175,000 in USD.

Company equity.

Comprehensive medical, dental, and vision insurance alongside mental health support.

Financial wellness options including a 401(k) match, financial coaching, and competitive compensation.

Family support features such as paid parental leave, fertility benefits, and parental coaching.

Professional development and learning stipends plus a wellness stipend.

Perks for remote and office employees including flexible paid time off, 15 holidays plus 2 flex days, internet and commuting stipends, and free lunch and gym access at the San Francisco office.

About the Company

Handshake connects 25 million job seekers, over one million employers, and 1,600 educational institutions with the mission of providing everyone a path to a great career. The company launched Handshake AI to build innovative data businesses in partnership with frontier AI lab researchers, scaling rapidly to support global career growth.

How to Apply

Candidates can apply by visiting the official Handshake careers page at joinhandshake.com/careers.

Questions candidates ask

What is the salary range for the Enterprise Customer Success Manager role?

The salary range for this full-time position is $140,000 to $175,000 per year.

Is this position remote?

Yes, this position offers remote flexibility while also being based out of San Francisco, California.

How many years of experience are required?

Applicants need 4 to 6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high-growth B2B SaaS, AI, or tech company.

What benefits are included for full-time US employees?

Benefits include equity, a 401(k) match, medical/dental/vision coverage, parental leave, a $500 wellness stipend, a $2,000 learning stipend, flexible PTO, and 15 holidays plus 2 flex days.

How do I apply for this job?

You can apply directly on the official company careers page at joinhandshake.com/careers.

Ready to apply?

The application is on the official Handshake careers page.

Apply on company site