Latest AI JobsBrowse Jobs
Composio logo

Engineering Support Lead

ComposiosfEngineering
Apply on company site
Salary
Not listed
Job type
Full-time
Posted
30 Sept 2026
Status
Open · checked 7d ago

About this role

The Engineering Support Lead at Composio in San Francisco is a hands-on leadership role designed for an experienced technical support professional ready to shape the future of AI-driven support operations. This position suits someone eager to build scalable support systems, mentor engineers, and drive customer success at an AI-native automation platform.

Role Overview

Composio is looking for a dedicated leader to manage live queues, handle complex customer escalations, and establish repeatable support standards. In this capacity, the lead will combine deep technical investigation with team building across San Francisco and Bangalore. By integrating AI tools into daily workflows, the successful candidate will improve diagnosis quality while maintaining rigorous human accountability for customer outcomes.

Key Responsibilities

Manage the support queue from end to end, covering triage, technical investigation, updates, escalations, and final resolutions.
Spearhead complex enterprise cases by reproducing issues across APIs, SDKs, OAuth, and agent workflows, partnering with engineering for durable fixes.
Design and execute an operating model across multiple locations, establishing shift handoffs, incident communications, and coverage strategies.
Define performance targets based on severity and customer tiers, regularly reviewing case quality and driving recurring product improvements.
Hire, onboard, and coach technical support engineers, fostering professional growth within the department.
Integrate AI tools into intake, context gathering, and drafting processes while measuring output quality and retaining human oversight.
Analyze demand and capacity metrics to guide staffing decisions and prevent queue bottlenecks.

Requirements

Demonstrated current experience leading or holding a senior role within a technical support function, overseeing live queues and escalations.
Proven track record of building support organizations, hiring or coaching engineers, and improving team workflows.
Strong technical depth allowing for the inspection of logs and requests, reproduction of ambiguous failures, and reasoning about APIs and authentication.
Ability to earn customer trust through clear written communication and unwavering dedication to case resolution.
Strong operational leadership skills to design multi-location coverage and manage calm escalations.
Readiness to adopt and implement AI-led support tools while maintaining strict quality control.

Nice to Have

Background working with developer platforms, cloud infrastructure, API products, or integration-heavy software.
History of building support automation, agent workflows, or human review systems.
Proficiency in reading or shipping Python or TypeScript fixes during support operations.
Familiarity with webhooks, OAuth, rate limits, MCP, and ticketing systems like Zendesk, Plain, or Intercom.
Prior experience establishing teams across the United States and India, or supporting AI-native products.

Skills and Tools

Technical Support Leadership
Python
TypeScript
APIs, OAuth, and Webhooks
AI Support Tooling and Automation

About the Company

Composio constructs the AI-native automation layer designed for software teams, offering SDKs, runtimes, and platform tooling that allow developers to build, evaluate, and operate agentic workflows and AI-powered products reliably at scale.

How to Apply

Interested candidates should visit the official Composio careers page to submit an application and learn more about open opportunities.

Skills and tech stack

PythonTypeScript

Questions candidates ask

Where is this job located?

This full-time position is based in San Francisco.

What are the primary programming languages mentioned in the nice-to-have qualifications?

Python and TypeScript are highlighted for candidates who have experience reading or shipping code fixes.

What locations does the operating model span?

The operating model covers teams across San Francisco and Bangalore.

What does Composio build?

Composio builds the AI-native automation layer for software teams, providing SDKs, runtimes, and tooling for agentic workflows.

How should I apply for this position?

Candidates should apply directly on the official Composio careers page.

Ready to apply?

The application is on the official Composio careers page.

Apply on company site