Engagement Manager, AI Deployment
About this role
The AI Deployment team at Braze builds and scales advanced artificial intelligence decisioning solutions that empower marketers across diverse industries. This individual contributor role focuses on owning the end-to-end program execution lifecycle, from initial use case scoping and technical configuration to user acceptance testing for the Braze AI Decisioning Studio. Professionals joining this team bridge the gap between complex machine learning capabilities and practical client applications by facilitating technical workshops and aligning cross-functional stakeholders.
Candidates who thrive in this position bring a blend of rigorous technical program management and high-touch professional services experience. Success requires an entrepreneurial mindset, strong client-facing communication skills, and the capability to engage conceptually with marketing, data engineering, and data science teams.
What you will do
- Manage the complete AI deployment lifecycle from initial use case design through operating model definition, technical setup, and user acceptance testing.
- Lead hands-on workshops with customers to align on key objectives, technical specifications, model configurations, and integration architecture.
- Act as the primary point of contact for clients throughout the deployment process by handling deliverables, mitigating risks, and communicating with leadership.
- Refine and improve the standardized AI deployment playbook to support continuous process improvement and project management excellence.
- Contribute customer-centric insights to influence the evolution of the product roadmap for AI deployment teams.
What you need
- Possess five to seven years of professional experience in project management, consulting, or professional services.
- Hold at least a bachelor's degree in a technical field.
- Demonstrate hands-on technical experience to engage with customer marketing, data engineering, and data science teams on architectural and machine learning design.
- Bring a professional services background with expertise in leading workshops for senior-level stakeholders.
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Skills and tech stack
Questions candidates ask
What locations are available for this job?
This role is based out of Austin, Chicago, New York City, or San Francisco.
What qualifications are required for the role?
Candidates must have five to seven years of project management, consulting, or professional services experience, alongside at least a bachelor's degree in a technical field.
What does the onboarding or benefits process look like?
Braze benefits vary by location, and more details on specific benefit plans will be provided if you receive an offer of employment.