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Director of Product, Consumer & Support (AI Builder)

VehoNew York City OfficeR&D
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Salary
$200K - $240K USD
Job type
Full-time
Work mode
Remote
Posted
26 Jun 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Director of Product, Consumer & Support at Veho is a full-time R&D leadership position based out of the New York City office with remote flexibility. This role suits an experienced product leader who combines strong product judgment with hands-on AI-assisted building to shape consumer delivery and support systems.

Key Responsibilities

Own the end-to-end consumer delivery experience, including tracking, notifications, delivery feedback, and measurement systems.
Connect the consumer product directly to delivery defect reduction by focusing on primitives like addresses, geocodes, access codes, and instructions.
Transition Veho consumer surfaces from passive tracking to interactive delivery control that acts as a brand extension.
Build and launch AI-powered support workflows designed to increase first-contact resolution, boost customer satisfaction, and reduce cost per interaction.
Partner closely with Support leadership on tooling architecture and build-versus-buy decisions.

Requirements

Minimum of 8 years of professional experience in product management, product engineering, or a combination of both.
Demonstrated history of shipping consumer-facing products at scale.
Experience designing and deploying LLM and AI-powered products in production environments.
A hands-on builder mindset with the ability to utilize AI tools like Claude Code for prototyping and shipping working solutions.
Strong measurement orientation focused on designing experiments, establishing clear metrics, and proving impact.

Nice to Have

Prior work experience in logistics, delivery, marketplaces, or operationally complex business models.
Familiarity with support technology such as escalation systems, chatbots, agent tooling, and CRM architecture.
Background working in companies recognized for strong product and operations cultures, such as DoorDash, Instacart, Uber, Lyft, or Airbnb.

Skills and Tools

Large Language Models (LLM)
AI-assisted building tools like Claude Code
Product management and product engineering methodologies
Consumer tracking and support tech architecture

Salary and Benefits

Annual salary range between $200,000 and $240,000 in USD.
Competitive equity package.
Comprehensive medical, dental, and vision coverage.
Additional benefits including a 401(k) plan and unlimited paid time off for exempt-level roles.

About the Company

Veho powers the future of commerce by offering modern, end-to-end logistics infrastructure designed for ecommerce brands and everyday consumers. Utilizing next-generation technology and a vertically integrated supply chain, the company removes friction from the post-purchase experience. Its growing client roster features major brands like HelloFresh, Zara, Macy's, and Sephora. Veho fosters a merit-based culture centered on teamwork, impact, and high performance.

How to Apply

Interested candidates should visit the official Veho careers page to submit an application for this role.

Skills and tech stack

LLM

Questions candidates ask

What is the location of this job?

This position is based out of the New York City office with remote flexibility available.

What level of experience is required?

Candidates must have 8+ years of experience in product management, product engineering, or a hybrid of both.

What is the salary range for this role?

The annual salary ranges from $200,000 to $240,000 USD.

What benefits does Veho provide?

Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, a 401(k), and unlimited PTO for exempt-level roles.

What specific AI tools should candidates know how to use?

Candidates should have experience with LLMs and AI tools like Claude Code to prototype, build, and ship working solutions.

Ready to apply?

The application is on the official Veho careers page.

Apply on company site