Role Overview
The Director, Customer Enablement at Crusoe in San Francisco is a full-time leadership position responsible for establishing the enablement function from the ground up. This role is ideal for an experienced professional with a background in technical enablement looking to drive customer success and internal training within a vertically integrated AI infrastructure company.
Key Responsibilities
Build and manage customer onboarding strategies from contract signature to production readiness, establishing standardized journeys across cloud and managed inference products to accelerate time-to-value.
Create scalable customer education programs including instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths.
Drive internal CX enablement by transforming product launches and platform capabilities into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams.
Establish the CX knowledge management strategy, incorporating documentation standards, content governance, version control, and a centralized knowledge hub for both customers and internal staff.
Define and monitor enablement metrics such as onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption using dedicated dashboards.
Recruit and lead a growing Customer Enablement team encompassing specialists in onboarding, technical training, documentation, instructional design, and knowledge management.
Requirements
Bachelor’s degree.
Minimum of 8 years of experience leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations.
At least 3 years of experience leading managers or building enablement teams.
Demonstrated background in designing scalable onboarding programs for enterprise customers.
Practical experience building internal enablement programs for technical, customer-facing teams.
Strong familiarity with cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS.
Proven track record of creating customer education programs, certifications, documentation, and technical learning experiences.
Exceptional program management abilities combined with strong executive communication and cross-functional leadership.
Nice to Have
Experience working at a cloud infrastructure, artificial intelligence, MLOps, or enterprise platform company.
Experience implementing a learning management system or learning platform.
Background in developing customer certification programs.
Familiarity with technical documentation platforms including Confluence, Notion, GitBook, or ReadMe.
Experience scaling enablement operations for global Customer Success and Support organizations.
Skills and Tools
Kubernetes
MLOps
Cloud infrastructure and GPU computing concepts
Technical documentation platforms (Confluence, Notion, GitBook, ReadMe)
Learning management systems and educational program design
Salary and Benefits
Competitive compensation and equity packages, including Restricted Stock Units in all offers.
Compensation range of $215,000 to $250,000 per year plus bonus, determined by applicant knowledge, education, abilities, internal equity, and market data.
Comprehensive health, dental, and vision insurance alongside employer HSA contributions.
401(k) retirement plan featuring a company match of up to 4% of salary.
Paid time off, paid holidays, leave of absence programs, and paid parental leave.
Life insurance, short-term and long-term disability.
Professional development and tuition reimbursement.
Mental health and wellness support, daily meals allowance, and commuter benefits for parking and transit.
Cell phone stipend, volunteer time off, global travel insurance, and emergency assistance.
About the Company
Crusoe operates as a vertically integrated artificial intelligence infrastructure company built from the ground up, owning and operating every layer of the technology stack from electrons to tokens. The organization focuses on solving energy bottlenecks for boundless AI compute using an energy-first approach that makes infrastructure more sustainable and faster for innovators.
How to Apply
Interested candidates should review the full job details and submit an application directly on the official Crusoe careers page.
