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Deployment Strategist, APAC

TRM LabsSingaporeGo-To-Market
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
17 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Deployment Strategist, APAC position at TRM Labs in Singapore is a remote opportunity that sits on the frontline of customer experience, bridging product expertise with exceptional support. This role is ideal for an experienced professional who wants to help leading financial institutions, crypto exchanges, and regulators operationalize compliance programs and disrupt financial crime across the crypto ecosystem.

Key Responsibilities

Act as a trusted advisor, enabling regulators, financial institutions, and crypto businesses to maximize the effectiveness of the platform within their supervisory, risk, and compliance functions.
Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data, building cases, and conducting financial crime investigations.
Build and deliver product demonstrations tailored to compliance officers, analysts, supervisors, and risk teams across financial institutions, crypto businesses, and regulatory bodies.
Conduct structured training sessions, delivered in English and Mandarin, to ensure the platform is embedded into customers' day-to-day investigative and compliance programs.
Serve as the Voice of the Customer by channeling customer feedback to product and engineering teams to influence product direction.
Monitor customer engagement and usage trends, proactively identifying early signals of churn risk and implementing effective mitigation strategies.
Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks.
Proactively identify and surface expansion opportunities and growth signals within customer accounts and partner with Account Directors to drive retention targets.

Requirements

5+ years of professional experience, ideally within crypto businesses, financial institutions, or regulatory bodies, preferably in compliance, investigative, or customer-facing functions.
Professional proficiency in English and Mandarin is required.
Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context.
Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders.
Strong collaboration skills and ability to influence outcomes in cross-functional settings.
Willingness and ability to travel occasionally for in-person meetings, trainings, or events.

Skills and Tools

Virtual currencies and blockchain analytics expertise
Cross-functional collaboration and communication
Product demonstrations and customer training in English and Mandarin
Account management and customer retention strategies
Applied AI fluency to accelerate and reimagine workflows

About the Company

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. TRM Labs is backed by major investors including Goldman Sachs, Bessemer, Y Combinator, and Thoma Bravo, operating as a distributed-first company with a hub in Singapore.

How to Apply

To apply for this position, please visit the official TRM Labs careers page and submit your application directly to ensure it is reviewed by the talent team.

Questions candidates ask

Where is this position located?

This position is based in Singapore and operates with remote flexibility.

What language proficiencies are required for the role?

Professional proficiency in both English and Mandarin is required for this role to conduct structured training and customer sessions.

How many years of experience are required?

Candidates must have 5+ years of professional experience, ideally within crypto businesses, financial institutions, or regulatory bodies.

What are the travel requirements for this job?

The role requires a willingness and ability to travel occasionally for in-person meetings, trainings, or events.

How should I submit my application?

You should apply directly through the official TRM Labs careers page to ensure your application reaches the appropriate hiring team.

Ready to apply?

The application is on the official TRM Labs careers page.

Apply on company site