About this role
The Deployment Strategist at TRM Labs in Washington DC is a dedicated single-customer role focused on a major government contract. This position suits an experienced professional ready to architect a high-stakes deployment program and guide a large team toward measurable mission outcomes.
Role Overview
Operating within the Customer Success department, the Deployment Strategist acts as the embedded partner responsible for customer success on TRM's AI investigation platform. This net-new seat involves owning user adoption, value realization, and long-term account trajectory while coordinating over 25 onsite TRM personnel. Early responsibilities include establishing operating models, onboarding users, running trainings, and capturing initial wins. Over time, the focus shifts to sustained adoption, business reviews, and managing a strategic transition roadmap where the customer assumes more day-to-day execution.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
TRM Labs provides AI-powered intelligence solutions that assist public and private sector agencies in investigating and disrupting crime. Leading organizations worldwide rely on TRM platforms to trace illicit activity, build cases, and construct operating pictures of threat networks to make the world safer and more secure.
How to Apply
Interested candidates should apply directly on the official TRM Labs careers page to ensure the application reaches the appropriate hiring team.
Questions candidates ask
What is the primary focus of the Deployment Strategist role?
The role focuses on owning customer success, adoption, value realization, and account trajectory for a large, single-customer government deployment of TRM's AI investigation platform.
What are the location and travel requirements for this position?
The role is based in Washington DC with hybrid onsite requirements at the customer site up to three days per week, plus periodic travel as required by the mission.
What is the salary range for the Deployment Strategist?
The estimated base salary range is $127,000 to $156,000 per year in USD, with potential eligibility for TRM's equity plan.
How many TRM personnel does this role coordinate onsite?
The Deployment Strategist coordinates across a team of 25 plus TRM personnel deployed onsite.
What background or experience is required?
Candidates need program management experience, a background in customer success or deployment strategies, familiarity with public sector or government environments, and AI fluency.