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Customer Success, North America

Mistral AINew YorkSolutions
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
4 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

Mistral AI seeks a Customer Success Manager for North America based in New York with remote flexibility to oversee enterprise accounts and maximize the value of cutting-edge artificial intelligence solutions. This role suits professionals with extensive client-facing experience who want to champion technological transformation and foster long-term satisfaction in complex industries.

Key Responsibilities

Own a portfolio of enterprise clients to guarantee they extract maximum value from full-stack AI offerings.
Act as the main point of contact to build trusted relationships, understand business objectives, and steer onboarding, adoption, and ongoing engagement.
Monitor account health metrics, proactively spot risks, prevent churn, and collaborate with sales to pinpoint upsell and cross-sell avenues.
Partner alongside Product and Engineering teams to relay client feedback, influence product roadmaps, and build enablement training.
Lead regular quarterly business reviews to align on goals, KPIs, timelines, and measurable success metrics.
Act as a strategic advisor guiding clients from deployment through production while clearing obstacles to accelerate time-to-value.
Support contract renewals, expansion discussions, and negotiations alongside internal departments.

Requirements

Minimum of 5 years of professional background in client-facing capacities like Customer Success, Solutions Consulting, or Account Management within SaaS or technical spaces.
Demonstrated capability managing enterprise relationships with a sharp focus on retention, satisfaction, and adoption.
Familiarity dealing with technical products alongside the confidence to interact smoothly with Engineering, Data, and IT teams.
Exceptional presentation and communication abilities tailored to both executive leadership and technical personnel.
Strong business acumen paired with technical aptitude to discuss and comprehend technical requirements.
Highly organized, collaborative, hands-on, and customer-centric mindset with a drive for solving intricate puzzles.

Nice to Have

Prior familiarity and working knowledge involving AI and machine learning concepts.

Skills and Tools

Customer Success Management
Enterprise Account Management
Solutions Consulting
SaaS Products
AI and Machine Learning Concepts
Relationship Building
Client Onboarding and Training
Data, IT, and Engineering Communication

About the Company

Mistral AI delivers full-stack artificial intelligence solutions ranging from developer tools and frontier models to complete applications and compute power. The organization collaborates with enterprises tackling difficult hurdles across high-stakes fields such as healthcare, defense, finance, manufacturing, and the public sector. Teams operate in a collaborative, low-ego, dynamic environment distributed across North America, Europe, Asia, and the Middle East.

How to Apply

Interested candidates should visit the official Mistral AI careers page to submit an application and review current openings.

Questions candidates ask

Where is this job located?

This position is based in New York, United States, with remote flexibility.

What level of experience is required?

Applicants must have 5+ years of experience in client-facing roles such as Customer Success, Account Management, or Solutions Consulting.

What will I do as a Customer Success Manager at Mistral AI?

You will manage enterprise accounts, drive product adoption, build trusted relationships, run quarterly business reviews, and partner with internal product and engineering teams.

Is technical knowledge required for this role?

Yes, candidates need experience working with technical products, the ability to engage with IT and engineering teams, and familiarity with AI and machine learning concepts is considered a strong plus.

How do I apply for this position?

You can apply by visiting the official Mistral AI careers page.

Ready to apply?

The application is on the official Mistral AI careers page.

Apply on company site