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Customer Success Manager

SisenseRamat-GanCustomer Success
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
6 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Success Manager role at Sisense in Ramat-Gan involves acting as a strategic and operational partner for a portfolio of international Mid-Market and Enterprise accounts. This remote-friendly, full-time position is ideal for experienced professionals who excel at driving platform adoption, managing renewals, and guiding clients through AI-driven analytics integrations.

Key Responsibilities

Guide architecture, developer integration, and adoption of Sisense Intelligence and AI capabilities with customer engineering, product, and data teams.
Cultivate multi-threaded relationships across Product, R&D, and C-Suite stakeholders to connect analytics strategy directly to business goals.
Lead executive business reviews that showcase tangible return on investment, business impact, and overall platform adoption.
Collaborate closely with Solutions Architects, Product Management, Support, and Sales teams to advocate for client needs and clear technical blockers.
Anticipate and resolve health risks, technical roadblocks, and adoption gaps by putting proactive mitigation plans into action.
Manage dedicated global accounts while aligning the work schedule from Monday through Friday with international global markets.

Requirements

Minimum of 4 years of professional experience as a Customer Success Manager, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts.
Direct background working within the Analytics, Data Engineering, Business Intelligence, DevTools, or API-first SaaS sectors.
Demonstrated history of successfully handling complex commercial negotiations, contract renewals, and revenue retention targets.
Hands-on experience working directly with technical personas such as Data Engineers, Product Managers, R&D Leads, and VP Engineering.
Native or fluent verbal and written communication skills in English, with the ability to present complex technical and business ideas to C-level executives.
Availability to work Monday through Friday to support international markets.

Nice to Have

Solid understanding of data modeling, SQL, API integrations, or SDK-driven architectures.

Skills and Tools

SQL
API Integrations
SDK-Driven Architectures
Data Modeling
B2B SaaS Account Management
Analytics & Business Intelligence

About the Company

Sisense is redefining how data and artificial intelligence are embedded into modern software products. The organization empowers modern product, data, and engineering teams to deliver AI-driven analytics, governed data models, and conversational insights directly inside customer-facing applications and operational workflows through developer frameworks like Compose SDK, embedded AI Assistant capabilities, and integration protocols like Model Context Protocol.

How to Apply

Interested candidates should visit the official Sisense careers page to submit their application for the Customer Success Manager position.

Skills and tech stack

SQL

Questions candidates ask

What is the primary focus of the Customer Success Manager at Sisense?

The role focuses on acting as a strategic and operational partner for global Mid-Market and Enterprise SaaS accounts, driving rapid time-to-value, expanding consumption, maximizing net retention, and ensuring long-term platform growth.

What experience is required for this role?

Candidates must have 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts within analytics, data engineering, BI, DevTools, or API-first SaaS spaces.

What are the working hours for this position?

The work schedule is Monday through Friday to align with international global markets.

What language proficiency is expected?

Candidates must be native or fluent in English, with exceptional written and verbal communication skills.

Are there any preferred technical skills?

A strong understanding of data modeling, SQL, API integrations, or SDK-driven architectures is considered a major plus.

Ready to apply?

The application is on the official Sisense careers page.

Apply on company site