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Customer Success Manager

CrusoeSan Francisco, CA - USCloud Go-To-Market (GTM)
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Salary
$155K - $175K USD
Job type
Full-time
Posted
17 Feb 2026
Status
Open · checked 7d ago

About this role

Crusoe is hiring a full-time Customer Success Manager to join the Cloud Go-To-Market team in San Francisco, California. This role suits a technically proficient professional who wants to guide clients through complex cloud computing, AI, and machine learning solutions.

Role Overview

The Customer Success Manager is a full-time position located in San Francisco, CA. In this role, the individual acts as a vital link between the company and its clients, ensuring that customers successfully maximize the value of AI infrastructure solutions. The position requires navigating a fast-paced environment with a sense of urgency to help clients achieve their business and sustainability objectives.

Key Responsibilities

Build and sustain strong relationships with customers by understanding their unique business needs and technical requirements.
Deliver technical guidance and support for implementing and optimizing cloud-based AI and machine learning solutions, including Kubernetes environments.
Monitor customer progress through regular reviews, reporting on key performance indicators and return on investment.
Keep abreast of industry trends, technological updates, and regulatory shifts to offer strategic client advice.
Lead training workshops and sessions focused on product usage and benefits.
Resolve customer issues promptly to maintain high retention and satisfaction levels.

Requirements

Hold a Bachelor’s degree in Engineering, Business, or a related discipline.
Demonstrate proven professional experience in customer success, technical account management, or equivalent technology-focused roles.
Possess a solid understanding of AI, machine learning, and computing platforms with the ability to explain complex ideas simply.
Exhibit strong presentation, communication, and interpersonal capabilities.
Show a proven ability to form relationships at all organizational levels.
Demonstrate comfort operating within a fast-paced setting characterized by iterative or ambiguous data.

Skills and Tools

Kubernetes
Cloud computing platforms
Artificial intelligence and machine learning technologies
Customer relationship management and technical support tools

Salary and Benefits

Competitive compensation ranging between $155,000 and $175,000 OTE, determined by knowledge, education, abilities, market alignment, and internal equity
Restricted Stock Units included in all employment offers
Comprehensive vision, medical, and dental insurance
Employer contributions to health savings accounts (HSA)
Paid time off, paid holidays, and paid parental leave
401(k) retirement plan with company match up to 4% of salary
Paid life insurance, plus short-term and long-term disability coverage
Professional development opportunities and tuition reimbursement
Mental health and wellness support programs
Commuter benefits covering transit and parking
Cell phone stipend and volunteer time off

About the Company

Crusoe operates as a vertically integrated AI infrastructure company built from the ground up to own and operate every layer of the stack, turning energy into intelligence. The organization works to solve boundless AI compute demands and power shortages with an energy-first approach that accelerates AI workloads globally.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit their application for the Customer Success Manager position.

Skills and tech stack

Kubernetes

Questions candidates ask

What is the salary range for the Customer Success Manager role?

The compensation ranges between $155,000 and $175,000 OTE, with exact placement based on knowledge, education, abilities, internal equity, and market data alignment.

Where is the job located?

The position is located in San Francisco, California.

What educational background is required?

Applicants must hold a Bachelor’s degree in Business, Engineering, or a related field.

Are equity options included in the offer?

Yes, Restricted Stock Units (RSUs) are included in all offers at Crusoe.

What technical skills are specifically mentioned for this job?

The role requires familiarity with computing platforms, AI, machine learning technologies, and Kubernetes solutions.

How can I apply for this position?

Candidates can apply directly on the official Crusoe company careers page.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site