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Customer Success Manager

Goodstack馃嚭馃嚫 USAGrowth
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
4 Sept 2026
Status
Open 路 checked 7d ago

About this role

Goodstack for Businesses is hiring a remote Customer Success Manager in the USA to manage the complete client lifecycle for their AI-driven grant writing platform, AgentPro. This position is ideal for an organized professional with a background in client services who wants to drive meaningful social impact through technology.

Role Overview

As a Customer Success Manager, the primary objective is to ensure that clients derive maximum value from AgentPro while collaborating closely with the grant delivery team. This position focuses on driving net promoter scores, boosting account retention, and fostering overall account growth within a fast-paced, AI-native startup environment.

Key Responsibilities

Onboard new accounts, run product enablement sessions, and encourage feature adoption to help clients effectively utilize AgentPro's self-serve AI capabilities.
Serve as the main bridge between clients and internal grant delivery specialists to guarantee that quality benchmarks, deadlines, and service agreements are fully met.
Track usage analytics to spot churn risks, oversee renewal pipelines, and identify upsell or expansion opportunities in current accounts.
Act as the primary point of contact for customer escalations, resolving operational hurdles or triaging technical bugs with internal teams.
Systematically gather customer feedback and Net Promoter Score data to translate client insights into actionable product improvements.

Requirements

Possess 2 to 4 years of experience in Customer Success, Account Management, or Client Services, ideally within nonprofits, B2B SaaS, automation tools, or tech-enabled industries.
Demonstrate strong stakeholder management skills alongside clear written and verbal communication abilities.
Exhibit proven experience handling client escalations, managing issues under pressure, and driving quick resolutions.
Maintain high levels of organization and attention to detail.
Feel comfortable mastering AI workflows and guiding clients toward software self-sufficiency.

Skills and Tools

Customer Success and Account Management methodologies
Stakeholder management and client communication
Usage metric analysis and churn mitigation
Issue triage and escalation handling
AI software workflows and product adoption strategies

Salary and Benefits

Salary reviews and share options tied to company growth
Workplace Giving programs and private health insurance
Annual $300 Brighten Your Day budget and $1,200 learning and development budget
25 days of annual leave plus paid public holidays and sick leave
Paid wellness leave, flexible working hours, and a work-from-home budget upon joining
Paid days off for volunteering, attending conferences, and celebrating your birthday
Tuesday lunches provided, access to the Goodstack library, and Ecologi carbon offsetting

About the Company

Founded in 2017 and backed by General Catalyst, Goodstack is an AI-native social impact startup creating unified platforms that allow companies to seamlessly integrate positive impact into their operations. Major global brands and thousands of nonprofits utilize the technology to facilitate billions of dollars in donations and expand funding streams.

How to Apply

Please visit the official Goodstack careers page to submit your application and learn more details about the role.

Questions candidates ask

What is the primary focus of the Customer Success Manager role?

The CSM owns the end-to-end customer journey for AgentPro, Goodstack's AI-powered grant writing platform, ensuring clients maximize value while driving retention and growth.

How many years of experience are required for this position?

Candidates should have 2 to 4 years of experience in Customer Success, Account Management, or Client Services.

Is this job remote?

Yes, this position is located in the USA and offers remote work with flexible working hours.

What perks and learning benefits are provided?

Employees receive a $1,200 annual learning and development budget, a $300 Brighten Your Day annual budget, private health insurance, and share options.

How can I apply for this job?

You can apply by visiting the official Goodstack careers page.

Ready to apply?

The application is on the official Goodstack careers page.

Apply on company site