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Customer Success Associate

Goodstack馃嚭馃嚫 USAGrowth
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Sept 2026
Status
Open 路 checked 7d ago

About this role

Goodstack for Businesses is seeking a proactive Customer Success Associate to join their remote team in the USA. This full-time role focuses on managing the entire customer lifecycle for AgentPro, an AI-powered grant writing platform, and is ideal for professionals with a background in client services or account management.

Role Overview

As a Customer Success Associate, the primary focus is to oversee the complete customer journey for AgentPro. The position involves guiding clients to extract maximum value from AI tools, partnering closely with the grant delivery team, and driving positive net promoter scores, account retention, and business growth.

Key Responsibilities

Facilitate onboarding for new accounts, conduct enablement sessions, and encourage feature adoption of AgentPro's self-serve AI functions.
Act as the central communication link between clients and internal grant delivery specialists to guarantee all deadlines, quality standards, and service agreements are met.
Track usage statistics to prevent churn, oversee renewal pipelines, and identify account expansion or upsell opportunities.
Handle client escalations, address friction points, resolve operational challenges, and route technical bugs to the correct internal teams.
Gather customer feedback and Net Promoter Score data systematically to inform product and delivery enhancements.

Requirements

Background in Customer Success, Account Management, or Client Services, with a preference for experience in nonprofits, B2B SaaS, AI technologies, or tech-enabled services.
Excellent stakeholder management skills accompanied by strong verbal and written communication.
Demonstrated ability to manage client escalations and resolve issues quickly under pressure.
High level of organization and strong attention to detail.
Readiness to master AI workflows and assist clients in achieving software self-sufficiency.

Skills and Tools

Stakeholder management
Client escalation handling
AI workflow navigation
Usage metric tracking
Customer onboarding and enablement

Salary and Benefits

Salary reviews and share options
Workplace Giving program
Private Health Insurance
Tuesday lunches provided
Annual $300 Brighten Your Day budget
Annual $1,200 learning and development budget
Access to the company library
Paid days off for volunteering
Paid days for attending conferences
Paid day off for birthdays
25 days of annual leave plus public holidays
Paid sick leave and wellness leave
Flexible working hours
Remote work-from-home budget
Ecologi Carbon Offsetting

About the Company

Established in 2017, Goodstack operates as an AI-native social impact startup that powers global change through technology. The organization provides a unified platform allowing companies to integrate positive impact into their operations while helping nonprofits secure technology and funding. Backed by General Catalyst, Goodstack serves global brands like Google, OpenAI, and TikTok alongside thousands of nonprofits.

How to Apply

Interested candidates should visit the official company careers page to submit an application.

Questions candidates ask

What is the main responsibility of the Customer Success Associate?

The Customer Success Associate manages the end-to-end customer journey for AgentPro, driving client value from AI tools, handling onboarding, monitoring usage metrics, and coordinating with the grant delivery team.

Where is this job located?

This position is fully remote within the USA.

What qualifications are preferred for this role?

Preferred backgrounds include Customer Success, Account Management, or Client Services within nonprofits, B2B SaaS, AI or automation tools, or tech-enabled services.

What perks and benefits are provided?

Benefits include private health insurance, flexible working hours, learning and development budgets, wellness leave, volunteer days, share options, and 25 days of annual leave.

How do I apply for this position?

Candidates can apply directly through the official Goodstack careers page.

Ready to apply?

The application is on the official Goodstack careers page.

Apply on company site