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Customer Success Manager

CrusoeNew York, NY - USCloud Go-To-Market (GTM)
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Salary
$155K - $175K USD
Job type
Full-time
Posted
7 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

Crusoe is seeking a full-time Customer Success Manager to join the Cloud Go-To-Market team in New York, NY. This role suits a technically proficient professional with a background in customer engagement who wants to help clients maximize the value of advanced cloud and AI solutions.

Key Responsibilities

Build and maintain robust customer relationships by understanding specific business needs and technical requirements.
Deliver technical guidance and support for implementing and optimizing cloud-based AI, machine learning, and Kubernetes solutions.
Monitor performance and conduct regular reviews to track client progress, return on investment, and key performance indicators.
Keep abreast of industry trends, regulatory changes, and technical advancements to offer strategic advice.
Lead training sessions and workshops focused on product benefits and platform utilization.
Resolve customer concerns promptly to maintain high retention and satisfaction levels.

Requirements

Hold a Bachelor’s degree in Engineering, Business, or a related field of study.
Bring proven professional experience in technical account management, customer success, or similar technology-driven roles.
Possess a solid understanding of AI, machine learning, and computing platforms, with the ability to explain complex topics simply.
Demonstrate strong presentation, communication, and interpersonal skills.
Exhibit a proven ability to form relationships at all organizational levels.
Thrive in a fast-paced setting characterized by iterative and ambiguous fact-sets.

Skills and Tools

Kubernetes
Cloud computing platforms
AI and Machine Learning technologies
Customer relationship management
Technical support and training

Salary and Benefits

Annual compensation ranging from $155,000 to $175,000 OTE, determined by knowledge, education, abilities, internal equity, and market data.
Restricted Stock Units included in all offers.
Comprehensive medical, dental, and vision insurance alongside employer contributions to a Health Savings Account.
Paid time off, paid holidays, and paid parental leave.
401(k) retirement plan featuring a company match up to four percent of salary.
Life insurance, short-term disability, and long-term disability coverage.
Professional development opportunities and tuition reimbursement.
Mental health support, wellness programs, commuter benefits for parking and transit, and a cell phone stipend.
Volunteer time off.

About the Company

Crusoe operates as a vertically integrated AI infrastructure company that builds from the ground up, controlling every layer of the technology stack from electrons to tokens. The organization focuses on solving power bottlenecks for AI compute through an energy-first approach designed to make infrastructure faster and more sustainable for the world.

How to Apply

Interested candidates should visit the official Crusoe careers page to submit an application for this opportunity.

Skills and tech stack

Kubernetes

Questions candidates ask

What is the location of this job?

This full-time position is located in New York, NY.

What is the salary range for the Customer Success Manager?

The compensation range is between $155,000 and $175,000 OTE, with exact placement based on knowledge, education, abilities, internal equity, and market data.

What educational background is required?

Applicants must hold a Bachelor’s degree in Engineering, Business, or a related field.

What technical knowledge is needed for this role?

Candidates need an understanding of computing platforms, AI, machine learning, and Kubernetes solutions.

Are stock options included in the offer?

Yes, Restricted Stock Units are included in all offers alongside comprehensive benefits.

Ready to apply?

The application is on the official Crusoe careers page.

Apply on company site