Role Overview
The Customer Success Engineer position at Deepgram is a remote role based out of Singapore that requires building the regional business from the ground up across the Asia Pacific market. This opportunity suits an energetic technical professional with a passion for Voice AI who thrives at the intersection of APIs, customer advocacy, and commercial growth.
Key Responsibilities
Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
Build, nurture, and sustain customer relationships across all personas interacting with Deepgram, from developers to C-level stakeholders.
Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
Own and manage the full customer lifecycle, including onboarding, adoption, technical enablement, expansion, and advocacy.
Focus on making Deepgram successful in the customer environment by ensuring products are integrated, enabled, and adopted effectively.
Continuously operate in discovery mode, surfacing customer issues and translating them into actionable requirements for internal teams.
Confidently run live product demos, guide architecture discussions, and troubleshoot technical issues.
Maintain a deep understanding of Deepgram APIs, integrations, and AI or ML technologies.
Leverage AI to amplify impact by applying advanced tools to drive customer outcomes and improve internal systems.
Proactively identify and scope opportunities for expansion, cross-sell, and upsell in partnership with Sales.
Develop and execute structured customer success plans that align business outcomes with product capabilities.
Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops.
Serve as the voice of the customer internally to influence product roadmaps, go-to-market strategy, and internal tools.
Track, analyze, and report on key performance indicators including adoption, usage, health, satisfaction, expansion, and revenue impact.
Requirements
Seven to ten or more years of experience in Technical Account Management, Sales Engineering, and or Enterprise Customer Success with a strong technical focus at innovative, API-driven technology companies.
A proven track record in roles blending customer engagement with technical expertise across solution design, technical problem-solving, and commercial growth.
Hands-on experience running product demos, proofs of concept, or technical workshops with enterprise customers.
Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
Strong technical aptitude to discuss APIs and developer workflows and hold fluent technical conversations with engineers and architects.
Experience engaging across technical teams and executive buyers.
Exceptional interpersonal, communication, and collaboration skills with the ability to influence internal and external stakeholders.
A strong sense of ownership and stewardship for customers with a focus on personal brand development.
Nice to Have
A background spanning solutions engineering or technical account management in addition to traditional customer success responsibilities.
Experience working in artificial intelligence, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
Familiarity with automation tools, advanced analytics, and basic scripting to move faster and smarter.
Skills and Tools
APIs and developer workflows
Voice AI and speech technologies
Technical account management and solution design
Product demonstrations and proof of concept execution
Enterprise customer relationship management
Data analysis and reporting on performance metrics
Salary and Benefits
Best-in-class benefits localized to the specific market
Comprehensive health coverage
Generous paid time off
Paid parental leave
Meaningful learning and development support
Work stipends to support remote work environments
About the Company
Deepgram is the leading platform underpinning the Voice AI economy, providing real-time APIs for speech-to-text, text-to-speech, and production-grade voice agents at scale. Over 200,000 developers and 1,300 organizations build voice offerings powered by Deepgram. Backed by prominent investors such as Y Combinator, Madrona, Tiger Global, Wing VC, and NVIDIA, the company has raised over $215 million in total funding and processed over 50,000 years of audio.
How to Apply
Interested candidates should apply directly on the official Deepgram careers page.
