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Customer Success Engineer ( London)

DeepgramLondon, UKCustomer Success
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Success Engineer position at Deepgram in London is a full-time, remote-friendly role tailored for professionals who blend technical consulting with strategic account management. This opportunity suits candidates with an AI-first mindset who thrive in fast-paced, evolving environments and want to shape the future of voice AI.

Key Responsibilities

Act as the primary strategic owner and technical advisor for a dedicated portfolio of enterprise accounts, engaging with everyone from software developers to chief technology officers.
Manage the complete customer lifecycle, overseeing onboarding, technical enablement, adoption, advocacy, and commercial expansion.
Drive product adoption by facilitating live demonstrations, technical workshops, architecture guidance, and troubleshooting sessions.
Conduct ongoing discovery to uncover client challenges, assess business impacts, and relay actionable feedback to product and engineering groups.
Collaborate with the sales team to identify cross-sell and upsell opportunities, while leading executive business reviews and strategic planning.
Serve as the internal voice of the customer to influence product roadmaps and go-to-market strategies.
Monitor account health, usage patterns, and adoption metrics, traveling to client locations when necessary.
Utilize an AI-first approach to build internal tools, workflows, and agents that remove recurring manual tasks.

Requirements

Extensive background in technical, customer-facing capacities such as solutions engineering, technical account management, or enterprise customer success within developer-first or API-driven environments.
Proven history of combining technical depth with customer ownership through solution design, troubleshooting, and commercial growth.
Demonstrated capability in leading enterprise proofs-of-concept, workshops, and technical demonstrations.
Track record of uncovering and securing expansion opportunities within complex corporate accounts.
Strong fluency in APIs, integration processes, developer workflows, and technical troubleshooting.
Experience communicating effectively with both technical contributors and executive leaders.
Outstanding relationship-building, communication, and structural influence abilities.
Evidence of a custom-built tool, script, agent, or workflow designed to permanently eliminate recurring manual tasks.
Demonstrated reliance on an AI-first operating model for daily workflows and task execution.

Nice to Have

Background in voice AI, machine learning, cloud infrastructure, or developer-first ecosystems.
Prior professional experience spanning technical support, solutions engineering, or technical account management alongside customer success duties.
Working knowledge of scripting, automation, workflow tools, agent frameworks, Python, or TypeScript.

Skills and Tools

Python
TypeScript
APIs and Developer Workflows
Technical Consulting and Troubleshooting
Enterprise Account Management
AI-Native Tools and Workflows

About the Company

Deepgram operates as the leading platform behind the Voice AI economy, delivering real-time APIs for text-to-speech, speech-to-text, and production-scale voice agents. Over 1,300 organizations and 200,000 developers utilize Deepgram's foundation models via cloud APIs or self-hosted and on-premises software. Backed by a Series C funding round led by prominent global investors, Deepgram processes massive scales of audio data with industry-leading accuracy and cost efficiency.

How to Apply

Interested candidates should visit the official Deepgram careers page to submit an application. Ensure all recruitment communications originate from an official @deepgram.com email address to avoid impersonation scams.

Skills and tech stack

PythonTypeScript

Questions candidates ask

Is coding required for the Customer Success Engineer role?

No coding is required, but candidates must be fluent in APIs, developer workflows, and technical troubleshooting conversations.

Where is this job located?

This position is based in London, UK, with a remote working arrangement.

What is the operating rhythm at Deepgram?

Deepgram expects an AI-first mindset where employees actively use, experiment with, and build advanced AI tools into their daily workflows.

What are the primary programming languages mentioned in the skills?

The listed skills include Python and TypeScript.

How should I verify legitimate recruitment communications?

All valid communication from Deepgram recruitment comes exclusively from an @deepgram.com email address.

Ready to apply?

The application is on the official Deepgram careers page.

Apply on company site