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Customer Success Engineer (Americas)

DeepgramUSA - RemoteCustomer Success
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Salary
$140K - $175K USD
Job type
Full-time
Work mode
Remote
Posted
24 Apr 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Success Engineer position at Deepgram is a full-time, remote role based in the USA that suits experienced technical professionals with a strong AI-first mindset. This position acts as a hands-on partner who drives product adoption, solves complex technical problems, and owns a portfolio of strategic enterprise accounts.

Key Responsibilities

Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, engaging everyone from developers to CIOs and CTOs.
Own the full customer lifecycle, covering onboarding, adoption, technical enablement, expansion, and advocacy.
Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
Run continuous discovery to uncover customer problems, understand business impact, and translate findings into actionable requirements for product and engineering.
Identify and scope expansion opportunities, such as cross-sells and upsells, while leading executive business reviews and joint planning sessions.
Act as the internal voice of the customer to influence the product roadmap and go-to-market strategy.
Track adoption, usage, health, and expansion metrics while traveling to customer sites as needed.
Operate with an AI-first approach by building tools, agents, and workflows that eliminate recurring work.

Requirements

Significant background in technical, customer-facing roles such as technical account management, solutions or sales engineering, enterprise customer success, implementation, or forward-deployed work within API-driven, developer-first, or AI companies.
A proven track record blending customer ownership with technical depth in solution design, hands-on troubleshooting, and commercial growth.
Hands-on experience leading enterprise customer demos, proof of concepts, and technical workshops.
Demonstrated success in identifying and landing expansion within complex enterprise accounts.
Fluency in discussing APIs, integrations, developer workflows, and troubleshooting level-one issues without requiring coding.
Experience engaging technical stakeholders alongside executive buyers like CIOs, CTOs, and VPs of Engineering.
Exceptional communication, influence, and structured relationship-building skills across technical and business audiences.
Evidence of building a tool, agent, script, or workflow that permanently eliminated recurring work.
An AI-native operating model with specific workflows that structurally depend on artificial intelligence.

Nice to Have

Background in machine learning, voice AI, cloud infrastructure, or developer-first technologies.
Experience spanning solutions engineering, technical account management, or level-one support alongside customer success responsibilities.
Working fluency with automation, scripting, or agent-building using Python, TypeScript, workflow tools, or agent frameworks.

Skills and Tools

Python
TypeScript
APIs and Developer Workflows
AI Tools and Agent Frameworks

Salary and Benefits

Annual Salary Range: $140,000 to $175,000 USD
Employment Type: Full-Time

About the Company

Deepgram provides real-time APIs for speech-to-text, text-to-speech, and production-grade voice agents supporting over 200,000 developers and 1,300 organizations. Operating with an AI-first mindset, the company expects team members to actively experiment with advanced artificial intelligence tools and integrate them directly into daily workflows.

How to Apply

To apply for this position, please visit the official Deepgram careers page and submit your application.

Skills and tech stack

PythonTypeScript

Questions candidates ask

What is the salary range for the Customer Success Engineer?

The salary range for this position is between $140,000 and $175,000 USD per year.

Is coding required for this role?

No coding is required, though candidates must be fluent in APIs, developer workflows, and technical conversations. Working fluency with tools like Python or TypeScript is listed as a nice-to-have skill.

Where is the job located?

This is a full-time remote position based in the USA.

What does an AI-first operating model mean at Deepgram?

It means team members are expected to actively use, experiment with, and build advanced AI tools into their everyday work to measure performance and remove recurring tasks.

How should I submit my application?

Candidates should apply directly on the official Deepgram careers page.

Ready to apply?

The application is on the official Deepgram careers page.

Apply on company site