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Customer Success, EMEA

Mistral AIAmsterdamSolutions
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
21 Sept 2026
Status
Open · checked 7d ago

About this role

Mistral in Amsterdam is hiring a Customer Success, EMEA to manage enterprise portfolios and drive long-term client adoption of advanced AI solutions. This full-time remote-friendly position is ideal for professionals with extensive client-facing experience who want to champion innovative technology.

Role Overview

As a Customer Success Manager at Mistral, the professional takes charge of an enterprise portfolio to guarantee clients reach their objectives using full-stack artificial intelligence systems. The individual acts as the main communication channel, steering client onboarding, engagement, and satisfaction while mitigating risks. This position suits collaborative experts eager to translate client satisfaction into tangible business outcomes across high-stakes industries like healthcare, finance, and the public sector.

Key Responsibilities

Owns a portfolio of enterprise accounts, making sure clients derive maximum value from artificial intelligence tools.
Guides customer onboarding, adoption, and ongoing interaction to elevate product utilization and overall satisfaction.
Builds reliable partnerships with key decision-makers to comprehend business targets and customize suitable offerings.
Tracks account health indicators, spots potential risks, and resolves issues early to prevent churn.
Partners with Sales to locate upsell and cross-sell possibilities driven by client patterns.
Runs quarterly business reviews to align on targets, obstacles, and success markers.
Advocates for client requirements internally, communicating feedback directly to engineering and product divisions.

Requirements

Five or more years of background in client-facing capacities like account management, solutions consulting, or customer success within a technical or software-as-a-service setting.
Demonstrated capability in handling enterprise-level accounts with an emphasis on retention, satisfaction, and adoption.
History of dealing with technical offerings alongside data, engineering, and IT teams.
Excellent presentation and communication capabilities tailored for executive and technical crowds.
Solid business judgment paired with technical aptitude to discuss architecture requirements.

Nice to Have

Prior familiarity or exposure to machine learning and artificial intelligence concepts.

Skills and Tools

Customer Success Management
Enterprise Account Management
SaaS and Technical Product Support
Data, IT, and Engineering Collaboration
Onboarding and Enablement

About the Company

Mistral delivers full-stack artificial intelligence offerings ranging from developer utilities and foundational models to compute resources and applications. The organization collaborates with corporate clients managing complex hurdles within regulated sectors such as defense, manufacturing, healthcare, and finance. Operating through a global footprint with distributed teams, the enterprise fosters a creative, low-ego, and cooperative workplace culture.

How to Apply

Interested candidates should visit the official Mistral careers page to submit their application.

Questions candidates ask

What is the primary focus of the Customer Success role?

The role focuses on managing a portfolio of enterprise customers, ensuring high adoption rates, driving satisfaction, and securing long-term success with Mistral's AI solutions.

How many years of experience are required for this position?

Candidates must have 5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting.

Is this job remote?

Yes, the position is listed with remote work options based out of Amsterdam.

What kind of industries does Mistral partner with?

Mistral partners with enterprises tackling complex challenges in high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector.

How do I apply for the Customer Success position?

Candidates should apply directly through the official company careers page.

Ready to apply?

The application is on the official Mistral AI careers page.

Apply on company site