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Customer Success, APAC

Mistral AISingaporeSolutions
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
9 Sept 2026
Status
Open · checked 7d ago

About this role

Mistral AI is hiring a remote-friendly Customer Success Manager for the APAC region based in Singapore. This full-time position suits experienced professionals who thrive in client-facing environments and want to drive enterprise adoption of advanced artificial intelligence solutions.

Role Overview

As a Customer Success Manager for the APAC region, the selected professional will own a portfolio of enterprise accounts, making sure clients reach their objectives utilizing Mistral AI's technologies. Acting as the main point of contact, this role focuses heavily on driving long-term satisfaction, high product adoption, and maximum value realization. The position requires a collaborative individual who enjoys solving difficult challenges in a fast-paced setting.

Key Responsibilities

Oversee an enterprise customer portfolio to ensure clients maximize the value derived from Mistral AI technologies.
Formulate strong partnerships with key stakeholders to align technical solutions with specific business objectives.
Oversee onboarding, ongoing engagement, and product adoption initiatives to boost overall satisfaction.
Track health metrics, spot potential risks, and handle challenges early to prevent customer churn.
Work alongside the Sales department to pinpoint expansion, cross-sell, and upsell opportunities.
Coordinate with Engineering and Product departments to relay client feedback and shape product roadmaps.
Plan and execute training programs, enablement sessions, and best practices.
Lead regular business reviews to measure key metrics, achievements, and upcoming goals.
Act as a trusted advisor, guiding enterprises from deployment to production.
Design and implement tailored customer success plans complete with measurable timelines and key performance indicators.

Requirements

Minimum of 5 years of professional background in client-facing positions such as Solutions Consulting, Account Management, or Customer Success, preferably within a SaaS or technical sector.
Demonstrated capability in handling enterprise-level relationships focused on retention, satisfaction, and adoption.
History of working with technical products alongside Data, IT, and Engineering teams.
Exceptional communication, presentation, and messaging skills tailored for both executive leadership and technical personnel.
Strong business acumen with the ability to spot expansion opportunities while maintaining client success.
Technical aptitude to comprehend and talk through complex technical requirements.
Organized, hands-on, collaborative, and deeply customer-centric mindset.

Nice to Have

Prior familiarity with artificial intelligence and machine learning concepts.

Skills and Tools

Enterprise client relationship management
Account growth and retention strategies
Technical product deployment support
Data, IT, and engineering cross-functional collaboration
Customer training and business reviews

About the Company

Mistral AI delivers full-stack artificial intelligence solutions spanning frontier models, developer tools, applications, and compute. The enterprise teams partner with organizations tackling complex challenges across high-stakes industries including finance, healthcare, manufacturing, defense, and the public sector. The globally distributed team operates across Asia, North America, Europe, and the Middle East, maintaining a low-ego, creative, and collaborative culture.

How to Apply

Interested candidates should visit the official Mistral AI careers page to submit an application for this opportunity.

Questions candidates ask

Where is this job located?

The position is based in Singapore, operating within the APAC region with remote flexibility.

How much experience is required?

Candidates must have 5+ years of experience in client-facing positions such as Customer Success, Solutions Consulting, or Account Management within a technical or SaaS environment.

What will I do as a Customer Success Manager?

You will manage enterprise portfolios, lead onboarding and adoption, build trusted stakeholder relationships, monitor customer health metrics, conduct business reviews, and collaborate with internal product and sales teams.

Is technical knowledge necessary for this role?

Yes, familiarity with technical products and the ability to confidently engage with Engineering, IT, and Data teams is required, while AI/ML familiarity is considered a plus.

How do I apply for this position?

You can apply directly through the official Mistral AI company careers page.

Ready to apply?

The application is on the official Mistral AI careers page.

Apply on company site