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Customer Strategy & Ops - New Grad

Candid HealthSan Francisco (CA), Denver (CO), New York (NY)Delivery / Customer Operations
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Salary
$90K - $110K USD
Job type
Full-time
Posted
20 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Strategy & Operations New Grad position at Candid Health is a full-time opportunity based in San Francisco, California, Denver, Colorado, or New York, New York. This role suits a driven recent graduate from a top undergraduate program who wants direct ownership over customer outcomes, medical billing workflows, and AI-powered automations from day one.

Key Responsibilities

Own a portfolio of customer accounts to drive retention, expansion, and long-term success on the Candid platform.
Analyze claims data to pinpoint why denials occur, identify revenue leaks, and execute actionable plans.
Lead end-to-end customer implementations by mapping workflows, configuring platforms, and coordinating internal teams through go-live.
Partner directly with Product and Forward Deployed Engineering teams to translate recurring customer hurdles into product features and AI agents.
Serve as the primary strategic partner and voice of the customer through written, phone, and in-person communication.
Develop and document unexisting processes, standard operating procedures, templates, and playbooks to scale the team.
Collaborate cross-functionally with RCM, Customer Support, Product, Design, Engineering, and Sales daily.
Spot opportunities to automate manual workflows using AI tools and advocate for their integration into the product.

Requirements

Graduating in fall 2026, spring 2027, or recently graduated with a Bachelor's degree from a top undergraduate program.
A proven track record of owning outcomes rather than just completing assignments through internships, research, student clubs, athletics, entrepreneurship, or work experience.
Strong analytical skills with genuine excitement for working with data and drawing actionable insights.
Builder mindset focused on fixing broken systems at the root rather than working around them.
Clear and concise communication skills across written, verbal, and presentation settings.
Highly coachable nature with a readiness to actively seek feedback, reflect, and adapt.
Strong grit, resilience, and the ability to handle demanding coursework, competitive athletics, jobs, or building projects from scratch.
Excitement about artificial intelligence and comfort utilizing tools like ChatGPT, Claude, Gemini, or Copilot to accelerate work.

Nice to Have

Prior healthcare experience or related industry knowledge.
Background in majors such as Computer Science, Economics, Pre-Med fields, Healthcare Management, Public Policy, Global Health, Finance, Mechanical or Biomedical Engineering, Statistics, Applied Math, Systems Engineering, Data Science, or Entrepreneurship.

Skills and Tools

Data analysis and data-driven insights
Cross-functional project management
Process documentation and SOP creation
Customer relationship management and strategy
Artificial intelligence tools including Claude, ChatGPT, Gemini, and Copilot

Salary and Benefits

Base salary range of $90,000 to $110,000 per year in USD.
Equity with meaningful upside potential aligned with the company growth stage.
In-office schedule requiring four days in the office and one day remote per week.
Potential travel up to 25%.

About the Company

Candid Health is transforming medical billing, a broken and expensive segment of US healthcare, by using software, data science, and AI to automate complexity so providers get paid faster and with less administrative overhead. Originally backed by Y Combinator (W20), the company has support from prominent investors including Sixth Street, Oak HC/FT, 8VC, and First Round Capital. The growing team builds technology that empowers healthcare providers to expand access to critical patient services like mental health care, women's health, and opioid addiction treatment.

How to Apply

Please visit the official Candid Health careers page to submit your application for the Customer Strategy & Operations - New Grad position.

Questions candidates ask

What is the location of the Customer Strategy & Ops - New Grad role?

The role is located in San Francisco, CA, Denver, CO, or New York, NY, with a schedule of four days in the office and one day remote.

What is the salary range for this position?

The base salary ranges from $90,000 to $110,000 per year in USD, plus equity with meaningful upside.

Who is eligible to apply for this new grad role?

Candidates graduating in fall 2026, spring 2027, or recent graduates holding a Bachelor's degree from a top undergraduate program are eligible.

Is prior healthcare experience required?

No, healthcare experience is a plus but not required. Curiosity, analytical ability, and the drive to learn are what matter most.

What does a Valkyrie do at Candid Health?

A Valkyrie serves as the single, empowered owner of customer outcomes, moving fluidly across tactical tasks and strategic account direction.

Ready to apply?

The application is on the official Candid Health careers page.

Apply on company site