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Customer Solutions Engineer

TRM LabsUnited StatesGo-To-Market
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
22 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Solutions Engineer position at TRM Labs involves taking ownership of the technical relationship with US federal and national-security customers across the entire lifecycle, from initial discovery through live deployment. This fully remote role based in the United States suits an experienced professional with a background in pre- and post-sales technical consulting who wants to help public and private sector agencies disrupt crime using advanced intelligence solutions.

Key Responsibilities

Own and deliver end-to-end TRM solutions, spanning complex customer requirements, advanced business processes, platform customization, API integration, testing, and training.
Serve as the primary technical consultant during discovery calls with key prospects and clients to document requirements and guide solution design.
Present platform architecture and APIs while offering detailed implementation guidance, timelines, and risk mitigation strategies.
Produce and maintain integration resources such as reference architectures, API documentation, and implementation guides.
Build strong relationships with technical stakeholders to provide expert guidance and troubleshooting during the integration process.
Maintain alignment between customer needs and product evolution by tracking technical dependencies and advocating for required enhancements.

Requirements

Professional background in pre- or post-sales technical roles like Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer.
Mandatory US Citizenship without dual citizenship to support the federal customer base.
Exceptional communication skills to explain complex technical concepts to both technical and non-technical audiences.
Demonstrated experience collaborating with engineering and product teams to customize API-centric SaaS solutions at scale.
Scripting proficiency in languages such as Python, JavaScript, or TypeScript to build proof of concepts and prototype APIs.
Strong problem-solving capabilities, attention to detail, and the ability to manage multiple complex tasks independently.

Nice to Have

Previous practical experience in AI development.

Skills and Tools

Python
TypeScript
JavaScript
API Integration and Architecture
SaaS Customization and Testing
Pre- and Post-Sales Technical Consulting

About the Company

TRM Labs delivers AI-powered intelligence solutions designed to help public and private sector organizations investigate and disrupt illicit financial activity and threat networks. Operating as a distributed-first organization with a high-velocity environment, TRM Labs brings together mission-driven professionals dedicated to making the digital world safer and more secure.

How to Apply

Candidates interested in this position should submit an application directly through the official TRM Labs careers page to ensure the recruitment team reviews the submission properly.

Skills and tech stack

PythonTypeScriptJavaScript

Questions candidates ask

Is this position remote?

Yes, this role is remote-first and based in the United States.

Are there citizenship requirements for this job?

Yes, US citizenship is strictly required for this position due to the federal customer base, and dual citizenship is not permitted.

What programming languages are required?

Candidates should be comfortable scripting in one or more languages such as Python, JavaScript, or TypeScript.

What are the core collaboration hours for this role?

Team members typically maintain a core meeting overlap between 8:00 AM and 5:00 PM Eastern Time.

How should I submit my application?

You should apply directly through the official TRM Labs careers website to guarantee your resume reaches the hiring team.

Ready to apply?

The application is on the official TRM Labs careers page.

Apply on company site