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Customer Marketing Manager, Americas

DatabricksSan Francisco, CaliforniaMarketing
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Salary
$136,600 — $187,750 USD
Job type
Full-time
Experience
Senior · 4+ yrs
Posted
7 Oct 2026
Status
Open · checked 7d ago

About this role

Customer Marketing Manager, Americas is a full-time position based in San Francisco, California, suited for professionals with enterprise customer marketing experience. This role focuses on turning the experiences of major strategic customers into compelling stories and advocacy programs that advance company business priorities.

Role Overview

The Customer Marketing Manager manages customer marketing programs from initial strategy through execution. The position delivers trusted customer experiences and measurable impact across multiple channels, including content, events, and advocacy.

Key Responsibilities

Create and develop customer stories supporting key priorities by translating technical use cases into business narratives.
Build relationships with strategic customers and account teams to uncover advocacy opportunities such as case studies, videos, and speaking engagements.
Improve the customer participation experience to ensure strong completion rates, positive feedback, and repeat engagement.
Manage programs end-to-end on schedule and within resources, obtaining stakeholder and customer approval milestones.
Bring customer stories to life at key events with activations that increase attendee reach and engagement.
Deploy AI-powered tools and workflows to improve the speed, quality, and scale of story development.
Establish repeatable templates, processes, and workflows to enable scaling and cross-functional alignment.
Track metrics and performance reporting to demonstrate program contributions to advocacy, content usage, and event engagement.

Requirements

Four to seven years of experience in customer marketing, customer advocacy, content marketing, or a closely related function supporting enterprise customers.
Demonstrated success in independently managing customer marketing or advocacy programs from strategy to execution.
Writing, editing, and interviewing skills capable of translating complex technical use cases into business-value narratives.
Experience building relationships with enterprise customers and navigating multiple accounts, legal, communications, and executive stakeholders.
Program management, prioritization, and judgment skills to handle timelines, resources, approvals, and competing priorities.
Practical experience building or automating AI-enabled tools and workflows for efficiency, quality, or insight generation.
Ability to influence cross-functional partners across industry marketing, product marketing, field marketing, and account teams.

Skills and Tools

AI-powered tools and workflow automation
Program management and performance reporting
Content creation and technical storytelling

Salary and Benefits

The salary range for Zone 1 is $136,600 to $187,750 USD. The total compensation package may include eligibility for an annual performance bonus, equity, and regional benefits.

About the Company

Databricks is the Data and AI company. Over 20,000 organizations globally rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics, and agents. Headquartered in San Francisco with more than 30 global offices, the company offers a unified platform featuring Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.

How to Apply

To apply for this position, please visit the official company careers page.

Skills and tech stack

GenieLakebaseAgent BricksLakeflowLakehouseUnity Catalog

Questions candidates ask

What is the location of the Customer Marketing Manager role?

The position is located in the San Francisco Bay Area, California.

How many years of experience are required?

The role requires 4 to 7 years of experience in customer marketing, customer advocacy, content marketing, or a closely related function supporting enterprise customers.

What is the salary range for this position?

The Zone 1 pay range is $136,600 to $187,750 USD, with potential eligibility for an annual performance bonus, equity, and benefits.

What platform does the company provide?

The company offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.

How should I submit my application?

Candidates should apply directly on the official company careers page.

Ready to apply?

The application is on the official Databricks careers page.

Apply on company site