About this role
Enterprise organizations frequently struggle to extract full value from data and AI investments due to internal skill gaps and adoption roadblocks. Databricks addresses this challenge by deploying a Customer Enablement Architect to oversee the commercial success of training portfolios across the Americas Business Units. Working closely with sales, field engineering, and professional services, the incoming professional bridges the gap between technical platform capabilities and measurable business outcomes.
The position exists to drive customer retention, expansion, and top-line growth through strategic training and certification initiatives. Day-to-day responsibilities involve diagnosing skill gaps, designing customized enterprise learning plans, and delivering blended learning experiences. Ideal candidates combine quota-carrying sales experience with a deep understanding of learning and development design in the software or cloud technology sector.
What you will do
- Drive the commercial success of training and enablement offerings across enterprise accounts within the assigned Americas Business Unit.
- Partner with sales and customer success teams to position learning as a key driver of customer adoption, renewal, and expansion.
- Translate customer goals into tailored enablement programs that accelerate transformation and return on investment.
- Lead the complete lifecycle of customer training programs from discovery and design through execution and post-program analysis.
- Conduct learning diagnostics to identify skill gaps and adoption blockers while using data to design impactful training strategies.
- Deliver high-quality blended learning experiences across virtual, classroom, and on-demand formats to achieve measurable outcomes.
- Track and report on enablement success metrics including adoption rates, renewal influence, and revenue impact.
- Mentor colleagues across the learning and enablement organization by sharing best practices and driving engagement excellence.
What you need
- Possess a proven track record of selling and implementing learning solutions into enterprise accounts within the software or cloud technology industry.
- Demonstrate prior quota-carrying experience in a customer-facing commercial role.
- Bring a deep understanding of the Americas enterprise landscape, industry verticals, and cultural nuances related to training adoption.
- Maintain a strong background in program management, enablement strategy, and learning and development design.
- Show a demonstrated ability to influence executive stakeholders and secure buy-in for digital transformation initiatives.
- Exhibit excellent communication, relationship-building, and consultative sales skills with fluency in English.
- Demonstrate the ability to learn new technologies quickly and apply creative solutions to territory-specific roadblocks.
Skills and tech stack
Questions candidates ask
Where is the role located?
The position is based in the United States and works with the Americas Business Units.
What is the salary range for the position?
The expected base salary or on-target earnings depend on the location zone, ranging from Zone 1 at $143,700 to $197,550 USD down to Zone 4 at $115,000 to $158,050 USD.
What teams will this person collaborate with?
The enablement architect works with cross-functional teams including sales, field engineering, professional services, scaled user enablement, account executives, engagement managers, and solution architects.