Command Center Technician (Facilites Management)
About this role
Professionals who thrive on maintaining high situational awareness and noticing subtle telemetry discrepancies before anyone else will find a strong fit in this monitoring role. The Global Data Center Operations team functions as the backbone of the infrastructure, safeguarding uptime, stability, and reliability across a global hyperscale environment. As a Command Center Technician, the individual acts as the central point of visibility by conducting remote rounds, monitoring critical electrical and mechanical assets, and coordinating rapid incident response from an on-site workstation.
Operating within a 24/7/365 setting, the team relies on telemetry tools like BMS, EPMS, and DCIM to track data center health and dispatch on-site personnel during events. Success in this position requires a calm demeanor under pressure, strict adherence to established procedures, and a talent for technical documentation and incident logging. Candidates who bring foundational technical knowledge of data center systems and a readiness to handle permanent night shifts will excel in supporting the core cloud platform.
What you will do
- Conduct scheduled remote health checks across electrical, mechanical, and life safety systems during each shift to maintain continuous reliability.
- Monitor global infrastructure using building management systems, power management platforms, and operational dashboards.
- Identify anomalies, early-warning signatures, and telemetry deviations before they escalate into larger incidents.
- Triage incoming infrastructure alarms and execute standard operating procedures, methods of procedure, and emergency procedures.
- Coordinate cross-functional incident response and dispatch on-site technicians or vendors while providing clear status updates.
- Contribute to root cause analysis by compiling detailed timelines, logs, and historical alarm data.
- Perform technical writing for the change management program, including event narratives and shift documentation.
What you need
- Possess at least two years of experience working in mission-critical environments such as data centers, utilities, or industrial operations.
- Demonstrate foundational technical knowledge regarding data center electrical and mechanical infrastructure systems.
- Show proven experience following and executing standard operating procedures and emergency procedures in high-availability settings.
- Maintain proficiency with monitoring tools, ticketing systems, and operational dashboards.
- Display the ability and willingness to work a permanent 12.5-hour night shift on a fixed two-week rotating pattern that includes weekends and holidays.
- Exhibit strong written communication skills to maintain accurate operational records and event logs.
Nice to have
- Four or more years of experience working in mission-critical environments
- Prior experience in a hyperscale or large-scale data center environment
- Hands-on technical background in electrical or mechanical systems
- Familiarity with specific BMS, EPMS, and DCIM platforms
- Relevant technical certifications in data center operations, trades, or facilities training
Skills and tech stack
Questions candidates ask
What is the work schedule for this position?
The Command Center operates 24/7/365 on a permanent night shift position utilizing a 12.5-hour schedule. It does not rotate to days and follows a fixed two-week repeating pattern with every other weekend off.
Is this a remote role or does it require on-site presence?
This is a remote monitoring role performed from the Command Center, which requires an on-site presence in Kenilworth, NJ, for the duration of each shift. Team members sit at a multi-monitor operator workstation and do not perform physical site maintenance.
What is the salary range for the Command Center Technician role?
This salaried, exempt position offers a compensation range between $75,000 and $100,000.