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AI Strategist

CrestaUnited States (Remote)Customer Success
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Salary
$150K to $200K
Job type
Full-time
Work mode
Remote
Experience
Senior · 5+ yrs
Posted
7 Oct 2026
Status
Open · checked 8d ago

About this role

This remote AI Strategist position in the United States suits an analytical professional with a background in technology consulting, strategy, product, analytics, implementation, or customer success who wants to lead enterprise AI deployments. The role acts as the primary embedded artificial intelligence leader for customers, bridging business needs with conversational technology to drive measurable outcomes.

Role Overview

As an AI Strategist at Cresta, the chosen professional connects customer feedback, business objectives, and artificial intelligence capabilities to create prioritized operational plans. The position focuses on optimizing live deployments, piloting emerging features, and proving business value rather than building applications from the ground up.

Key Requirements

Five or more years of experience in strategy, technology consulting, product, analytics, implementation, or customer success roles
Demonstrated ability to build strategic roadmaps, prioritize initiatives by return on investment, and create approved business cases
Strong data proficiency for analyzing conversation logs, designing experiments, and monitoring performance metrics
Working knowledge of large language model functionality, including prompts, function calling, and retrieval-augmented generation
Experience guiding cross-functional projects and communicating effectively with senior executives
Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience

Key Responsibilities

Determine automation and augmentation opportunities across customer contact center operations
Build, maintain, and execute enterprise artificial intelligence roadmaps aligned with evolving business priorities
Surface customer friction points and operational inefficiencies using conversation intelligence data
Pilot emerging artificial intelligence capabilities and optimize live agents by recommending configuration adjustments
Measure business impact across key metrics such as handle time, conversion, containment, and customer satisfaction

Nice to Have

Familiarity with contact center operations and support metrics like average handle time and first contact resolution
Prior experience with speech analytics or conversation intelligence programs
Background in management consulting, product management, or forward-deployed functions
Experience operating in high-growth software-as-a-service or startup environments
Comfort utilizing SQL or business intelligence tools for independent data analysis

Skills and Tools

Large language models
Retrieval-augmented generation
Prompts and tool or function calling
SQL and BI tools

Salary and Benefits

On-target earnings range between $150,000 and $200,000 plus equity
Medical, dental, and vision insurance coverage options
Flexible paid time off and paid parental leave
Retirement savings plan options
Remote work setup budget alongside monthly wellness and communication stipends
In-office meal programs and commuter benefits for onsite staff

About the Company

Cresta provides a unified artificial intelligence platform combining conversational agents, real-time augmentation, and conversation intelligence. Born from the Stanford AI Lab, the organization has raised funding from investors including Andreessen Horowitz, Greylock, and Sequoia, and serves global clients such as United Airlines, Cox Communications, and Marriott.

How to Apply

To apply for this position, please visit the official Cresta careers page.

Skills and tech stack

Questions candidates ask

What is the salary range for the AI Strategist role?

The on-target earnings range is $150,000 to $200,000, which includes base pay and potential equity.

Where is the job located?

The position is remote within the United States.

How many years of experience are required?

Candidates must have 5 or more years of experience in technology consulting, strategy, product, analytics, implementation, or customer success roles.

Will I need to write production code?

No, writing production code is not required, though you must be able to read and reason about system behavior and discuss technical tradeoffs with engineers.

What education is required?

A bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent experience is required.

Ready to apply?

The application is on the official Cresta careers page.

Apply on company site