About this role
The AI Product Support Lead position at Wonderschool in San Francisco is an in-person role focused on building proactive support systems and utilizing AI to resolve customer issues quickly. This opportunity suits systems builders, engineers, founders, or support operators who want to combine hands-on customer service with cutting-edge AI automation.
Role Overview
Wonderschool seeks an AI Product Support Lead to transform the customer support function from reactive to preventive in San Francisco. Working in-person 5 to 6 days a week in the Rincon Hill office and reporting directly to the CEO, this role manages a small team while building autonomous systems that solve user problems rapidly. The position collaborates closely with product, engineering, and operations to eliminate the root causes of support tickets.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Wonderschool builds software and AI systems for the childcare industry, helping providers manage operations, governments run large-scale childcare programs, and families find care. Backed by investors such as a16z, Goldman Sachs, and First Round Capital, the company is Series B, cash flow positive, and growing. Artificial intelligence is a core part of the corporate strategy, deploying multi-agent systems across operations, product, and customer experience.
How to Apply
Candidates should visit the official Wonderschool careers page to submit an application for this position.
Skills and tech stack
Questions candidates ask
Where is this job located?
This position is in-person, 5 to 6 days a week, at the Wonderschool office in Rincon Hill, San Francisco.
Do I need a product management background for this role?
No product management background is required. Wonderschool is open to engineers, founders, support operators, and other builders.
Who does the AI Product Support Lead report to?
This role reports directly to the CEO.
How many direct reports will this role have?
The AI Product Support Lead will lead a team of two.
What AI tools will be used in this position?
The role involves operating and building workflows with Lorikeet, OpenClaw, and Hermes AI agents.