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AI Deployment Lead (Bengaluru)

ProdigalBengaluruCustomer Success
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Salary
Not listed
Job type
Full-time
Experience
Mid · 2+ yrs
Posted
7 Oct 2026
Status
Open · checked 7d ago

About this role

AI Deployment Lead is an operational role based in Bengaluru at Prodigal that involves taking artificial intelligence agents from contract signature to live production and continuous improvement. This position suits professionals with program management experience who want to manage enterprise deployments and customer success in the financial sector.

Role Overview

The AI Deployment Lead owns the complete delivery lifecycle for artificial intelligence agents at Prodigal in Bengaluru. This position sits at the intersection of customer needs, technical execution, and operational precision. The professional in this role collaborates with North American lenders, debt collection agencies, and loan servicers to translate business workflows into specific agent behaviors, direct deployment phases, validate system performance, and manage post-launch optimization.

Key Responsibilities

Analyze customer businesses and existing call workflows to map full technology stacks including CRMs, telephony dialers, payment processors, and connecting APIs.
Create interaction maps and call flow diagrams to convert customer processes into precise agent behaviors.
Direct end-to-end delivery across multiple deployment phases while managing four to six concurrent deployments with structured project governance.
Design rigorous test scenarios covering standard paths, edge cases, and adversarial situations to confirm production readiness.
Conduct test calls alongside Agent Engineers to evaluate system performance and maintain the testing feedback loop.
Track post-launch KPIs, handle post-production bugs, lead phased expansions, and serve as the primary escalation point.
Navigate complex stakeholder environments across customer executive, operations, compliance, and IT teams.

Requirements

Minimum of two years of work experience in a business-to-business program management role.
Understanding of API functionality, basic integration specifications, and the ability to hold technical conversations without needing to write code.
Ability to manage third-party vendors and handle incident response service-level agreements and contingency planning.
Strong communication skills suited for presenting to executives and collaborating with engineers.
Capability to navigate ambiguity, exercise high ownership, and work with low hand-holding.

Nice to Have

Experience in software as a service, heavy industries, supply chain, consulting, digital transformation, or technical deployments.
Background in deploying or managing conversational artificial intelligence, voice agents, or automation systems.
Familiarity with the United States consumer finance or debt collection industry.
Experience working with or for North American customers.
Practical experience exploring artificial intelligence tools beyond basic chatting.

Skills and Tools

APIs and integration specs
Telephony dialers and payment processors
CRMs and portals
Voice AI and conversational AI systems
Project management and incident response frameworks

Salary and Benefits

Health insurance for the employee and family
Office meals provided
Travel reimbursement
Unlimited leaves
Gym membership
Unlimited learning and development resources
Flexible work schedule

About the Company

Prodigal operates a connected artificial intelligence platform utilized by financial institutions such as banks, lenders, and credit unions across North America. The company builds intelligence, guardrails, and production-ready artificial intelligence agents that analyze conversations, capture context, guide human operators, determine subsequent actions, and orchestrate customer outreach. Prodigal is backed by Y Combinator, Accel, and Menlo Ventures.

How to Apply

Interested candidates should apply directly on the official Prodigal careers page.

Skills and tech stack

APIsCRMsTelephony DialersPayment ProcessorsVoice AIConversational AI

Questions candidates ask

Where is the AI Deployment Lead position located?

The role is based in Bengaluru.

What level of experience is required for this role?

Candidates must have at least two years of work experience in a B2B program management role.

Who does the AI Deployment Lead report to?

This position reports to the Head of Customer Success and Deployments.

What specific industries do Prodigal's customers operate in?

Prodigal works with financial institutions in North America, including banks, lenders, credit unions, and debt collection agencies.

What benefits are provided with the job?

Benefits include family health insurance, office meals, travel reimbursement, unlimited leaves, a gym membership, unlimited learning and development, and a flexible work schedule.

Ready to apply?

The application is on the official Prodigal careers page.

Apply on company site