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Adoption and Knowledge Manager, AI Transformation

trustlyNew YorkTech
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Salary
$180K – $240K
Job type
Full-time
Posted
14 Sept 2026
Status
Open · checked 7d ago

About this role

This role suits an organized professional with a background in change management, information architecture, or content strategy who wants to shape how artificial intelligence integrates into daily business operations. Based in New York, the Adoption and Knowledge Manager, AI Transformation position at Trustly involves overseeing organization-wide AI adoption strategies and redesigning the enterprise knowledge base.

Role Overview

The Adoption and Knowledge Manager, AI Transformation position sits within the AI Transformation team at Trustly in New York. The role operates in two distinct phases, initially focusing on user adoption through rollout cohorts and champion networks, and later transitioning to restructure the corporate knowledge system, taxonomy, and platform implementation to support AI retrieval tools like Claude.

Key Responsibilities

Manage the cohort rollout model, sequencing business functions according to impact.
Lead the champion network by establishing review cadences, tracking completion, and enabling self-sufficiency.
Maintain the enablement hub to support functional workflow modifications.
Transform early adopter practices into reusable assets for the entire organization.
Design and govern the corporate taxonomy to establish single sources of truth across domains.
Clean up duplicate or conflicting content and establish ownership rules and update schedules.
Evaluate and implement next-generation knowledge base platforms and manage migrations.
Connect the knowledge base to Claude and related AI tools to guarantee accurate context retrieval.
Partner with Governance and Compliance to align content classifications with the AI in Workplace Policy.
Collaborate with the existing Knowledge Management team to extend US Customer Operations work without duplicating efforts.
Train department content owners and drive company-wide rollout communications.

Requirements

Proven history of running adoption or change programs utilizing distributed champion networks.
Experience building or restructuring company-wide taxonomies or knowledge bases from fragmented sources.
Demonstrated ability to select and implement knowledge management or content platforms.
Capability to establish governance standards such as ownership, update cadences, and access controls.
Cross-functional experience migrating content out of disparate tools into unified systems.

Nice to Have

Background in information architecture, technical writing, or content strategy.
Experience preparing content for AI retrieval or grounding through metadata design or structured tagging.
Familiarity with Claude or comparable AI assistants and their utilization of connected knowledge sources.

Skills and Tools

Claude and related AI assistants
Knowledge base platforms
Taxonomy and metadata design tools
Content management systems

Salary and Benefits

Base salary range of $180,000 to $240,000 with equity and bonus offerings.
Flexible paid time off and generous PTO accrual plans.
Comprehensive medical, dental, vision, and additional insurances.
Flexible Spending Account (FSA) and Health Savings Account (HSA) plans.
Home office set-up allowance and internet stipend.
Retirement plan matching for 401k and RRSP.
Gender-neutral paid parental leave.

About the Company

Trustly is an open banking payments global leader working to establish Pay by Bank as a checkout standard. The company operates a global team across Silicon Valley, the U.S., Canada, Brazil, Europe, and elsewhere, focusing on building a secure financial future and disruptive payment networks.

How to Apply

Apply directly on the official company careers page.

Skills and tech stack

Claude

Questions candidates ask

Where is this job located?

This position is located in New York.

What is the salary range for this role?

The base salary range is $180,000 to $240,000, with equity and bonus offerings included.

What are the primary focus areas during the first two quarters?

During the first two quarters, the focus is on adoption, including managing the cohort rollout model, the champion network, and the enablement hub.

What responsibilities are introduced from the third quarter onward?

From the third quarter, responsibilities shift to the knowledge system, covering taxonomy design, defining domain sources of truth, and implementing a next-generation knowledge base platform.

What benefits are provided for full-time employees?

Benefits include flexible PTO, medical, dental, vision, and other insurances, FSA and HSA plans, a home office set-up allowance, an internet stipend, retirement plan matching for 401k and RRSP, and gender-neutral paid parental leave.

Ready to apply?

The application is on the official trustly careers page.

Apply on company site