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Account Manager

QuorumWashington D.C. Customer Success - Account Management
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Salary
$65K - $80K USD
Job type
Full-time
Work mode
Remote
Posted
22 Jun 2025
Status
Open · checked 7d ago

About this role

Role Overview

Quorum is seeking a dedicated Account Manager to join the customer success team on a full-time, 100% remote basis. This position is ideally suited for a relationship-driven professional with SaaS background experience who wants to serve as a trusted advisor to leading public affairs teams.

Key Responsibilities

Build long-lasting professional partnerships, evolving past a standard vendor dynamic to become a trusted advisor who understands unique client challenges.
Serve as the engine of revenue expansion by locating and closing opportunities to deliver additional software solutions to organizations.
Manage account retention and execute turnarounds for high-risk accounts to cultivate brand advocates and referrals.
Bridge the communication gap between end users and the product and engineering departments to ensure client feedback shapes the product roadmap.
Utilize modern AI tools to synthesize account performance metrics and automate reporting tasks, freeing up more time for high-value strategic conversations.

Requirements

Bring two or more years of professional experience in Account Management or Customer Success specifically within the SaaS sector.
Demonstrate a proven history of successfully hitting established revenue and retention targets.
Possess the confidence to lead Executive Business Reviews with C-suite leaders and explain complex software in terms of measurable business value.
Exhibit strong interpersonal skills, natural empathy, and an enthusiasm for teaching individuals how technology solves everyday problems.
Maintain an interest in politics, public affairs, or news.

Skills and Tools

Account Management and Customer Success
SaaS Portfolio Management
Revenue Growth and Upselling
Retention and Account Turnarounds
Executive Business Reviews
AI-Forward Reporting Tools

Salary and Benefits

Competitive base salary range of $65,000 to $80,000 per year, determined by experience, alongside variable compensation.
Flexible Paid Time Off and paid company holidays, including extra days off to rest and recharge.
Four-day weekends for President’s Day, Memorial Day, and Labor Day.
Professional development resources featuring free LinkedIn Learning subscriptions and designated quarterly Invest in Yourself Days.
Work from home reimbursement for home office setup.
Comprehensive medical, dental, and vision insurance options alongside a 401(k) match.
Paid 12-week parental leave.
Virtual and in-person team events with open community groups.

About the Company

Quorum provides industry-leading workflow software and information services designed for global government affairs professionals, serving over 2,000 clients across more than 30 countries. The organization prides itself on being an AI-forward workplace that values its people as its primary product. While this role is remote-friendly, employees may also utilize a modern, open-concept office space situated in downtown Washington, D.C.

How to Apply

Visit the official company careers page to submit your application for the Account Manager position.

Questions candidates ask

Is this position fully remote?

Yes, this is a 100% remote position, though eligible candidates can also choose to work from the Washington, D.C. office if they prefer.

What is the salary range for the Account Manager role?

The base salary ranges from $65,000 to $80,000 per year, dependent on experience, and is supplemented by variable compensation.

What level of experience is required?

Candidates must have at least 2 years of experience in Account Management or Customer Success within the SaaS industry.

What states are eligible for hiring?

Quorum is currently hiring for this role in DC, FL, GA, IL, LA, ME, MD, MA, MI, MO, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, and WV.

What benefits are provided with this role?

Benefits include flexible PTO, comprehensive medical, dental, and vision insurance, a 401(k) match, work from home reimbursement, 12 weeks of paid parental leave, and dedicated professional development days.

Ready to apply?

The application is on the official Quorum careers page.

Apply on company site