Pylon

Pylon builds an agentic support platform designed specifically for B2B companies. The company serves post-sales roles, including customer support and customer success teams, helping them manage operations by allowing humans and AI agents to collaborate on investigating, resolving, and acting on customer signals. Pylon's platform runs support systems in natural language, ingests customer interactions across multiple communication channels, and utilizes AI tools to handle repetitive tasks while providing account intelligence.

The company's stated work in artificial intelligence and machine learning includes developing support agents, repeatable workflows, automated routing, and prompt executions. Pylon builds platforms that power AI features, improve LLM observability, handle AI evaluations, and manage search infrastructure. The system incorporates large language models and model context protocols to turn raw customer data into usable intelligence for teams.

Open roles at Pylon indicate that the company is building engineering teams focused on artificial intelligence. The available positions include Software Engineer, AI, based in San Francisco. The role listings specify that positions are in-person, requiring candidates to work from the San Francisco office or relocate, and are targeted at engineers with startup experience and full-stack fundamentals.