Decagon builds a conversational AI platform that enables enterprises to deploy AI agents across voice, chat, email, and SMS channels. The company serves major brands and enterprises such as Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas, helping them transition customer support operations into personalized concierge experiences. Its technology features a unified platform utilizing Agent Operating Procedures defined in natural language, along with robust testing, analytics, and observability tools to build, optimize, and scale AI agents.
About decagon
Decagon builds a conversational AI platform that enables enterprises to deploy AI agents across voice, chat, email, and SMS channels. The company serves major brands and enterprises such as Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas, helping them transition customer support operations into personalized concierge experiences. Its technology features a unified platform utilizing Agent Operating Procedures defined in natural language, along with robust testing, analytics, and observability tools to build, optimize, and scale AI agents.
The open roles indicate that Decagon is building out its customer-facing technical teams, specifically seeking senior leadership for its pre-sales functions. The available position for a Director of Solutions Engineering is located in New York City and operates on an in-office basis, reflecting the company's structure as an in-office organization focused on velocity and collaboration.