About this role
Plotline is looking for a Technical Support Engineer to manage the complete customer support experience at the Bengaluru office. This role suits an ambitious professional who wants to shape support operations at a fast-growing artificial intelligence startup.
Role Overview
The Technical Support Engineer will drive issue resolution, design scalable support workflows, and help customers adopt AI-powered features successfully. Operating directly alongside the founders, this position provides an opportunity to build foundational support strategies that scale with company growth.
Key Responsibilities
Requirements
Skills and Tools
About the Company
Plotline is a scaling artificial intelligence platform backed by Elevation Capital. The company empowers major enterprise clients such as Dream11, Upstox, and Zepto.
How to Apply
Interested candidates should visit the official Plotline careers page to submit an application and join the team.
Questions candidates ask
Where is this job located?
This position is based out of the Bengaluru office and is not a remote role.
What is the primary focus of the Technical Support Engineer?
The role focuses on managing end-to-end customer support, resolving technical queries related to artificial intelligence features, and establishing scalable support processes.
How many years of experience are required?
Candidates must have between two to six years of technical support experience.
Will this role involve working with company leadership?
Yes, this position works directly with the founders to define support strategies and build out scalable processes.
What technical knowledge is expected?
Applicants need experience with support tools like Zendesk or Freshdesk, along with basic familiarity with APIs, system logs, and foundational web technologies.