Role Overview
fal is currently seeking a full-time Technical Program Manager, Infrastructure to join the team in San Francisco. This hands-on position suits an experienced professional who understands both infrastructure operations and commercial vendor management to oversee compute fleet providers.
Key Responsibilities
Own post-signature relationships with strategic compute vendors, including hyperscalers, neoclouds, colocation partners, and GPU infrastructure providers.
Translate contractual agreements into measurable SLAs, scorecards, internal operating requirements, and escalation procedures.
Monitor vendor performance metrics such as availability, capacity delivery, provisioning timelines, and support responsiveness.
Drive escalation processes when vendors fail to meet commitments by collaborating with internal stakeholders across Infrastructure, Capacity Planning, Finance, Legal, and executive leadership.
Pursue corrective-action plans, service credits, and commercial remedies while ensuring all issues reach full resolution.
Conduct vendor governance activities, including executive business reviews, regular operating reviews, contract-compliance tracking, performance reporting, and renewal preparation.
Collaborate with Strategic Sourcing and Capacity Planning teams to match committed capacity with demand forecasts and spot supply risks proactively.
Reconcile incoming invoices against contracted pricing, delivered capacity, usage, and applicable credits.
Maintain precise documentation regarding commitments, renewals, open claims, vendor obligations, and invoices.
Design and implement scalable vendor-management processes, operating cadences, and dashboards to support organizational growth.
Requirements
Bring at least 5 years of professional experience in cloud partnerships, infrastructure vendor management, strategic sourcing, procurement operations, or closely related fields.
Possess direct background in handling commercial partnerships with GPU providers, hyperscalers, neoclouds, data-center operators, or large-scale infrastructure vendors.
Demonstrate expertise in operationalizing complex infrastructure contracts involving committed capacity, SLAs, service credits, provisioning terms, and commercial remedies.
Show a proven history of holding strategic partners accountable and resolving performance issues while maintaining positive long-term relationships.
Exhibit strong operational and analytical abilities, covering contract-compliance tracking, performance reporting, credit calculations, and invoice reconciliation.
Demonstrate technical fluency to collaborate effectively with infrastructure engineering and capacity-planning teams.
Have practical experience executing vendor scorecards, QBRs, corrective-action plans, and executive escalations.
Demonstrate comfort building operational processes and systems completely from scratch within a fast-paced setting.
Provide clear, direct communication skills alongside exceptional attention to detail.
Nice to Have
Background managing GPU capacity across multiple provider networks.
Experience allocating constrained capacity during rapid demand growth periods or shortages.
Knowledge of cloud infrastructure economics, GPU availability, utilization, provisioning, and networking.
History of negotiating remedies or recovering material service credits following major performance failures.
Prior experience establishing a formal vendor-management function at a high-growth tech firm, AI infrastructure company, neocloud, or hyperscaler.
Skills and Tools
Infrastructure Vendor Management
Cloud Partnerships
Strategic Sourcing and Procurement Operations
SLA and Contract Compliance Tracking
Performance Reporting and Invoice Reconciliation
Vendor Governance and QBR Execution
Capacity Planning and Escalation Management
Salary and Benefits
Annual Salary: $160,000 to $200,000 USD
Equal Employment Opportunity: fal provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.
About the Company
fal is the generative media ecosystem powering the next generation of AI products. The company builds the tools, infrastructure, and model access that teams require to transition from ideas to production at scale. For enterprises and developers, fal delivers a unified platform where orchestration, high-performance inference, and observability converge to build innovative AI-native products.
How to Apply
Interested candidates should apply directly on the official company careers page.
