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Technical Account Manager - US (m/f/d) - Health tech / AI

voizeNew YorkCustomer Support
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Senior
Posted
7 Sept 2026
Status
Open · checked 7d ago

About this role

Voize is seeking a Technical Account Manager for its New York location to lead technical operations for its artificial intelligence health technology platform. This position suits an autonomous professional with background in technical support, solutions engineering, or implementation within complex environments.

Role Overview

The Technical Account Manager serves as the first dedicated customer-facing technical hire in the United States. The person in this role manages the complete technical lifecycle for initial US customers, covering implementation, setup, rollout, troubleshooting, and continuous improvement.

Key Responsibilities

Manage end-to-end technical planning and setup for new US customers from initial scoping calls to go-live.
Handle inbound customer and technical support requests for the US market by triaging, troubleshooting, resolving, or escalating issues.
Diagnose ambiguous problems across applications, backends, customer IT networks, devices, mobile device management, and system integrations.
Create foundational US playbooks, setup documentation, escalation paths, and response standards from scratch.
Relay recurring blockers and technical feedback from US customers back to the product and engineering teams.
Coordinate with European support, solutions engineering, and product teams across time zones to align global standards.

Requirements

Several years of professional background in technical support, solutions engineering, technical account management, or implementation.
Hands-on technical troubleshooting capability regarding logs, APIs, integrations, networking fundamentals, and device setups.
High ownership and autonomy to build processes and documentation without pre-existing structures.
Communication skills suitable for explaining fixes to non-technical facility administrators and writing precise bug reports for engineers.
Ability to manage multiple customers and open cases under pressure using data and dashboards.
Remote residency in the United States with valid authorization to work and willingness to travel to customer sites when necessary.

Skills and Tools

APIs
Logs
Networking fundamentals
Mobile Device Management (MDM)
System integrations

Salary and Benefits

Stock options
20 vacation days and 10 sick days
Public holidays
Comprehensive medical, dental, and vision plan
Short-term and long-term disability insurance
Life insurance
401(k) retirement plan

About the Company

Voize builds artificial intelligence companions designed to automate digital workflows and reduce administrative burdens for frontline workers in facilities. The organization is supported by Series A funding from Balderton Capital, HV Capital, and Y Combinator, with hundreds of thousands of users relying on the technology.

How to Apply

Interested candidates should visit the official company careers page to submit an application.

Skills and tech stack

APIsMDMNetworkingLogsIntegrations

Questions candidates ask

Where is the position located?

The role is remote based in the United States with team events hosted from the New York Hub and required travel to customer sites as needed.

What type of experience is required?

Candidates need several years of experience in technical support, solutions engineering, technical account management, or implementation, preferably in B2B SaaS or health technology.

What benefits are included with the role?

Benefits include stock options, 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plans, short-term and long-term disability insurance, life insurance, and a 401(k) retirement plan.

Is visa sponsorship available?

The posting specifies that applicants must be based remotely in the US and have authorization to work in the United States. Visa sponsorship is not explicitly stated.

How should an applicant apply?

Applicants should visit the official company careers page to apply.

Ready to apply?

The application is on the official voize careers page.

Apply on company site