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Support Automation Manager

gismartRemote (Ukraine)Support
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Mid
Posted
17 Sept 2026
Status
Open · checked 7d ago

About this role

Remote (Ukraine) is the location for the Support Automation Manager position at Gismart, which suits professionals experienced in low-code automation, Zendesk administration, and AI-driven workflows. This role involves managing, building, and maintaining automated customer support processes and integrations.

Role Overview

The Support Automation Manager oversees daily automation operations, designs workflow solutions, and collaborates with various internal teams to ensure reliable support systems. The position focuses on maintaining high-quality AI-generated responses, monitoring automation health, and scaling technical integrations.

Key Responsibilities

Monitor active workflows, logs, and alerts to maintain consistent performance, stability, and proactive issue resolution.
Perform quality control checks on AI-generated responses delivered through support platforms.
Design, build, test, and maintain modular automation workflows using n8n and JavaScript scripting.
Integrate Zendesk with third-party tools, managing authentication, secure API connections, and automation rules.
Collaborate with backend, DevOps, and support teams to address technical requirements, server performance, and feedback collection.

Requirements

Advanced English proficiency (C1—C2) in both written and spoken formats.
Expertise in Zendesk functionality, including triggers, tags, macros, and SLA settings.
Practical experience with payment platforms such as PayPal and Stripe.
Demonstrated experience developing and troubleshooting low-code automations using n8n.
Experience integrating third-party tools via REST APIs, handling authentication methods, and working with JSON payloads.
Basic understanding of Large Language Models, prompt engineering, and AI-powered automation.

Nice to Have

Experience working with Jira, Confluence, or Asana.
Understanding of mobile app functionality, versioning, updates, and device compatibility.
Familiarity with subscription models, including renewals, refunds, and invoicing.
Experience utilizing OpenAI APIs or other LLM providers.
Familiarity with monitoring, logging, observability tools, and basic Git version control.

Skills and Tools

n8n
JavaScript
Zendesk
REST APIs
JSON
OAuth
Large Language Models (LLMs)
Confluence
Jira
Asana
Stripe
PayPal
OpenAI APIs

Salary and Benefits

Remote-first culture with flexible working schedules and 50% compensation for worldwide coworking spaces.
Public holidays based on Ukrainian or Polish calendars, or 12 public holidays per year for other locations.
100% sick leave compensation alongside partial coverage for medical insurance, sports, and therapy costs.
Personal equipment provision or maintenance cost coverage for personal tools.
Professional development support covering 70% of courses, alongside 100% coverage for corporate English courses.
Paid time off including 18 working days of vacation and 3 personal days per year, with an extra day added per year of tenure.
Corporate events and team-building activities across company hubs.

About the Company

Gismart is a value-driven mobile app developer specializing in Health & Wellness, Utilities, and Music app markets, with over 1 billion downloads worldwide. Headquartered in London, the global company unites over 400 professionals across Europe and beyond with a mission to serve as a stepping stone for customer self-improvement.

How to Apply

Apply on the official company careers page.

Skills and tech stack

n8nJavaScriptZendeskREST APIsJSONOAuthOpenAI APIsConfluenceJiraAsanaStripePayPalGitLLMLLMsPrompt Engineering

Questions candidates ask

Where is the Support Automation Manager role located?

The position is remote based in Ukraine.

What core platform experience is required for this role?

Candidates must have strong expertise in Zendesk and experience developing automations on the n8n low-code platform.

Are language skills evaluated for this position?

Yes, advanced English proficiency at the C1 to C2 level, both written and spoken, is required.

What benefits are provided regarding learning and development?

Gismart covers 70% of professional development courses and 100% of corporate English courses.

How can I apply for this position?

Candidates should apply on the official company careers page.

Ready to apply?

The application is on the official gismart careers page.

Apply on company site