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Strategy & Ops Lead, Applied AI

clipboardU.S. (Remote)Operations
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Salary
$130K – $160K
Job type
Full-time
Work mode
Remote
Experience
Senior
Posted
29 Sept 2026
Status
Open · checked 7d ago

About this role

Based in the U.S. (Remote), the Strategy & Ops Lead, Applied AI position at clipboard involves owning and evolving the internal tooling ecosystem across operations. This individual contributor role suits a technically fluent professional looking to bridge operations and engineering through hands-on automation and workflow management.

Role Overview

Clipboard seeks a Strategy & Ops Lead, Applied AI to manage internal tooling, support platforms, and AI-driven systems. Operating at the intersection of operations and engineering, the professional acts as the technical voice of operations to scale the tech stack effectively.

Key Responsibilities

Build and iterate on workflows, integrations, and automations to enhance daily efficiency
Execute high-priority tooling and automation initiatives across the operational stack
Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work
Improve systems spanning multiple tools, including support platforms and AI-driven solutions
Translate defined problems into practical, well-scoped technical solutions
Identify and proactively address gaps or inefficiencies in current tooling
Troubleshoot issues and improve system reliability for production performance
Contribute to ongoing improvements in how systems connect and operate together

Requirements

Technical fluency with comfort working with APIs, integrations, and automation tooling
Ability to build and debug independently and engage in technical conversations with engineers
Execution discipline to manage multiple priorities and maintain a high standard of quality and reliability
Systems thinking to understand how tools, workflows, and dependencies connect
Problem-solving skills to translate loosely defined problems into structured solutions
Ownership mindset for delivering quality work and improving daily operations through better tooling

Nice to Have

Experience working with support platforms like Zendesk
Familiarity with AI-driven tools and automation workflows
Background in operations, support, or customer experience environments
Experience working with evolving or fragmented tooling stacks

Skills and Tools

APIs
Integrations
Automation tooling
Zendesk
AI-driven solutions

Salary and Benefits

Salary range of $130K – $160K

About the Company

Founded in 2016, clipboard operates a remote-first team of over 1,000 people and has been profitable since 2022. The organization provides an app-based marketplace connecting healthcare professionals with workplaces, leading in long-term care staffing while expanding into home health and hospitals.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

Questions candidates ask

Where is the Strategy & Ops Lead, Applied AI role located?

The position is fully remote within the U.S.

What is the salary range for this position?

The salary range is $130K to $160K.

Is this a team management role?

No, this is a hands-on individual contributor role with real ownership.

What technical background is required?

Candidates must have technical fluency with APIs, integrations, and automation tooling, and the ability to build and debug independently.

What does the hiring process involve?

The process includes an application, a case study, a case interview with a team member, an interview with the Head of Core Services, an interview with the Head of Operations, and a final culture interview with executive leadership.

Ready to apply?

The application is on the official clipboard careers page.

Apply on company site