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Staff Technical Account Manager II

TranscendRemote (Location)Customer Experience
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
3 Aug 2026
Status
Open · checked 7d ago

About this role

The Staff Technical Account Manager II position at Transcend is a remote, senior technical role designed to anchor relationships with top-ARR strategic customer accounts. This opportunity suits an experienced technical professional with a background in SaaS customer-facing operations who can manage long-term technical health and strategy.

Role Overview

Transcend is hiring a Staff Technical Account Manager II to serve as the senior technical anchor across a named portfolio of top-ARR, strategic customer accounts. This role owns the long-term technical health and strategy of these accounts, diving deep into complex multi-system incidents and surfacing architectural risk before production. The Staff TAM II advises customers on evolving their Transcend implementation as their business and tech stacks change, acting as a trusted technical partner to customer leadership including CIOs, CTOs, CISO, and engineering heads.

Key Responsibilities

Maintain ongoing technical health for strategic accounts throughout the customer lifecycle.
Host live weekly technical check-ins, quarterly business reviews, and semi-annual roadmap-alignment sessions.
Lead proactive architecture and health reviews across customer footprints, evaluating data flows, integration patterns, and authentication to prevent production issues.
Drive high-visibility escalations to resolution, coordinating across engineering, product, sales, and executive stakeholders.
Identify cross-account technical patterns and advocate for product investments with the Engineering and Product teams.
Utilize observability tooling to investigate error rates and latency, turning findings into clear technical narratives.
Create mutual success frameworks that align customer objectives with concrete technical adoption roadmaps.
Feed technical insights into renewal and expansion conversations to provide Sales with a clear view of technical risk and opportunity.
Mentor peer TAMs and Support Engineers on complex investigations, engagement tactics, and technical storytelling.

Requirements

8+ years of progressively advanced experience in a highly technical, customer-facing, post-sales role at a SaaS company.
Background supporting data infrastructure, AI/ML pipelines, data platforms, or data governance.
Bachelor’s degree in Computer Science, Data Science, Information Systems, or equivalent experience.
Availability to work East Coast or Central US hours from 9:00 am to 5:00 pm, Monday through Friday.
Ability to travel up to 15%.
Proven strategic account ownership and executive presence with Fortune 500 accounts.
Commercial mindset linking technical work to business value, ROI, and expansion.
Strong technical proficiency in at least four out of five key areas: Client-Side (HTML/CSS, JavaScript debugging), Server-Side (backend development, TypeScript, authentication), Networking (fundamentals and troubleshooting), Infrastructure (cloud tools like AWS, GCP, Azure, Terraform), and APIs (design and debugging).
Proactive mindset, exceptional communication skills, comfort with ambiguity, and remote-first autonomy.

Nice to Have

Familiarity with ticketing and project management systems like Jira, Asana, or Linear.
Understanding of the data governance and regulatory landscape including GDPR, CPRA, EU AI Act, and HIPAA.
Experience with log monitoring tools like Datadog for cross-service investigations.

Skills and Tools

AWS
GCP
Azure
TypeScript
JavaScript
Terraform

Salary and Benefits

USA pay range of $180,000 to $195,000 USD, with specific ranges applied to Tier 1 labor markets like the SF Bay Area and New York City and adjusted based on geography and qualifications.
Comprehensive compensation packages including employee equity.
Flexible paid time off and parental leave.
401(k) match.
Comprehensive medical, dental, and vision coverage.
Remote-first design perks including metro hub meetups, team off-sites, annual company retreats, co-working support, and monthly meal stipends.

About the Company

Transcend is the autonomous data decision platform powering the world's most trusted brands, helping enterprises responsibly leverage user and customer data while moving fast. Founded by Ben Brook and Mike Farrell, the company encodes data use permissions directly into processing systems to create a real-time source of truth for consent, preferences, and business rules. Backed by leading investors such as Accel, Index, 01A, StepStone Group, and HighlandX, Transcend serves Fortune 500 companies and emerging leaders, has been recognized as a Leader in IDC's MarketScape for Worldwide Data Privacy Compliance Software, and is a two-time Deloitte Technology Fast 500™ winner.

How to Apply

Candidates should apply directly on the official Transcend careers page to submit their application.

Skills and tech stack

AWSGCPAzureTypeScriptJavaScriptTerraform

Questions candidates ask

What is the primary focus of the Staff Technical Account Manager II role?

The role serves as the senior technical anchor across a portfolio of top-ARR, strategic customer accounts, owning their long-term technical health, strategy, and architecture reviews.

What are the experience requirements for this position?

Candidates must have 8+ years of progressively advanced experience in a highly technical, customer-facing, post-sales role at a SaaS company, preferably supporting data infrastructure, data platforms, AI/ML pipelines, or data governance.

What are the working hours and travel expectations?

The role requires working East Coast or Central US hours from 9:00 am to 5:00 pm, Monday through Friday, along with the ability to travel up to 15%.

What technical skills are required?

Candidates must demonstrate strong familiarity in at least four out of five technical areas: Client-Side technologies, Server-Side development, Networking, Infrastructure, and APIs.

What is the salary range for the Staff TAM II position?

The USA pay range is $180,000 to $195,000 USD, with specific ranges applying to Tier 1 labor markets like the SF Bay Area and New York City.

Where should I submit my application?

Interested applicants should apply directly on the official Transcend careers page.

Ready to apply?

The application is on the official Transcend careers page.

Apply on company site