Staff Product Manager - Conversational AI

AddiLatAmProduct

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Opens the official Addi careers page

Salary

Not listed

Job type

Full-time

Work mode

Remote

Experience

Senior

Posted

15 Sept 2026

Status

Open · checked 7d ago

About this role

This role suits an experienced product manager with a background in scaling customer-facing conversational AI products in high-stakes environments. The position is based remotely in LatAm at Addi.

Role Overview

Addi is hiring a Staff Product Manager for Conversational AI to scale Addri, an AI-powered conversational assistant. The goal is to transform this assistant from a support-focused prototype into the primary in-app interface for shopping, managing credit, making payments, and resolving issues. The position operates within LatAm and requires strong cross-functional collaboration with data, risk, and legal teams.

Key Responsibilities

Launch Addri to establish a continuous review cadence, drive up AI resolution rates and customer satisfaction, and lower support ticket loads.

Deploy product discovery and purchase-assist flows to increase task completion and conversion through honest recommendations.

Release credit line, balance, and payment workflows featuring high response accuracy and strict escalation guardrails.

Construct robust test sets, LLM-judge frameworks, and pre-launch quality gates to prevent ungated releases.

Partner with Risk, Data, and Legal teams to establish grounding data sources, action confirmation mechanics, and compliance protocols.

Deliver a comprehensive business case quantifying cost savings and conversion impact to guide future investment.

Requirements

Demonstrated track record of shipping customer-facing LLM products or agents beyond demos, mastering end-to-end conversational flows and failure handling.

Proven ability to scale early-stage products, navigate ambiguity without a playbook, and drive iterative improvements post-launch.

Deep experience establishing evaluation frameworks including test sets, LLM-as-a-judge, and human review alongside strict quality thresholds.

Technical fluency in Retrieval-Augmented Generation (RAG), embeddings, prompting, and tool-use to collaborate with machine learning engineers.

Experience deploying AI in high-stakes environments by implementing human handoffs, privacy protections, and safety limits.

Native fluency in Colombian Spanish and fluent professional English.

Active hands-on usage of modern AI tools and awareness of model capabilities, limitations, and industry developments.

Skills and Tools

Retrieval-Augmented Generation (RAG)

Embeddings

Prompting

Tool-use

LLM evaluation frameworks

LLM-as-a-judge

Salary and Benefits

Generous salary

Company equity

Benefits supporting professional growth

About the Company

Addi is a leading financial platform in Colombia serving over 3.6 million customers and partnering with more than 55,000 merchants. Operating as a Buy Now, Pay Later provider with regulatory approval to operate as a bank, the company delivers banking solutions and commerce services. Addi is backed by investors including Andreessen Horowitz, Goldman Sachs, and Union Square Ventures.

How to Apply

Candidates should apply on the official company careers page.

Skills and tech stack

RAG LLM Embeddings

Questions candidates ask

Where is the position located?

The role is located in LatAm.

What language requirements are needed for this role?

Native fluency in Colombian Spanish and fluent professional English are required.

What is the primary mission of the Staff Product Manager?

The mission is to scale Addri, an AI-powered conversational assistant, into the primary in-app interface for shopping, managing credit, making payments, and resolving issues.

What teams will I partner with in this role?

You will partner closely with Risk, Data, Legal, and Machine Learning engineering teams.

What does the hiring process involve?

The process includes a people interview, an initial interview with the hiring manager, deep dive interviews with colleagues, a live business case study, and a final interview with the co-founder.

Ready to apply?

The application is on the official Addi careers page.

Apply on company site