Senior Technical Program Manager (Hybrid)

Rewards NetworkChicago, IL Product & Data Science

Apply on company site

Opens the official Rewards Network careers page

Salary

$140K - $160K USD

Job type

Full-time

Posted

31 Aug 2026

Status

Open · checked 7d ago

About this role

Role Overview

The Senior Technical Program Manager at Rewards Network oversees the planning, governance, and delivery of complex strategic initiatives from conception through launch in Chicago. This hybrid position requires working in the downtown office three days a week from Tuesday to Thursday, making it an ideal fit for an experienced individual contributor who thrives at the intersection of rigorous governance and executive-level influence.

Key Responsibilities

Own end-to-end program management for platform transformations, product modernization, merchant onboarding, partner integrations, and payments infrastructure upgrades.

Define and maintain program plans, timelines, milestones, and cross-program dependency maps while driving accountability.

Identify, track, and mitigate risks and issues, escalating appropriately and recommending trade-offs when needed.

Establish and run the governance operating model, including steering committees and review cadences.

Deliver clean, balanced, and actionable status updates to executives, senior leadership, and stakeholders.

Manage cross-program dependencies with internal teams and external loyalty program partners.

Coordinate go-to-market execution, product launches, readiness, and stakeholder alignment across multiple departments.

Leverage modern AI tools and workflows to increase program management velocity, risk analysis, and plan generation.

Requirements

Bachelor's degree in Business, Engineering, Computer Science, or a related field.

7 to 10 years of technical program or project management experience delivering software or technology initiatives in SaaS, B2B, B2C, or B2B2C environments.

Demonstrated experience leading a portfolio of multiple concurrent, related programs from inception to launch.

Technical fluency to engage credibly with engineering on architecture, sequencing, and risk.

Experience working with Agile delivery teams using Scrum, Kanban, or hybrid methods.

Proven ability to present program-level status to executives and senior leaders.

Proficiency with tools such as JIRA, Confluence, Asana, Miro, and reporting dashboards.

Proficiency with modern AI tools like ChatGPT, Glean, and Claude.

Nice to Have

Preferred PMP, PgMP, CSM, PMI-ACP, or equivalent program and project management certifications.

Experience in FinTech, MarTech, restaurant, dining, hospitality, or loyalty and rewards industries.

Experience coordinating with external partners on joint roadmaps and delivery commitments.

Experience managing data, analytics, or AI and ML-driven product initiatives.

Skills and Tools

Program and Project Management

Risk Management and Dependency Mapping

Agile Methodologies (Scrum, Kanban)

JIRA, Confluence, Asana, Miro

AI Tools (ChatGPT, Glean, Claude)

Executive Communication and Governance

Salary and Benefits

Base salary range of $140,000 to $160,000 annually, depending on experience and skills.

Annual bonus target of 15%, bringing total target compensation to $161,000 to $184,000.

Comprehensive benefits package including flexible PTO, 11 company holidays, and parental leave.

Generous dining reimbursement when dining with restaurant clients.

401(k) plan with a company match.

Two medical plan options including Standard PPO and High Deductible Health Plan with HSA company match.

Two dental plan options, vision plan, Flexible Spending Accounts, and pre-tax commuter benefits.

Accident, Critical Illness, Hospital Indemnity, Short Term and Long Term Disability insurance.

Company-paid life insurance, AD&D insurance, and Employee Life Assistance Program.

Hybrid working environment with catered lunches on Tuesdays.

About the Company

For 41 years, Rewards Network has helped restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial services, marketing services, and premier dining rewards programs. The company leverages advanced technology and data analytics to deliver value to restaurants, diners, and strategic partners.

How to Apply

Interested candidates should visit the official Rewards Network careers page to submit an application for this position.

Questions candidates ask

What is the location and work style for this role?

This position is located in Chicago, IL, and operates as a hybrid role requiring in-office presence three days a week from Tuesday through Thursday.

What is the salary range for the Senior Technical Program Manager?

The base salary range is $140,000 to $160,000 annually, with an additional 15% annual bonus target bringing total target compensation to $161,000 to $184,000.

How many years of experience are required?

Candidates must have 7 to 10 years of technical program or project management experience delivering software or technology initiatives.

What education or certifications are preferred?

A Bachelor's degree in Business, Engineering, Computer Science, or a related field is required. Preferred certifications include PMP, PgMP, CSM, or PMI-ACP.

What industries are relevant to this background?

Preferred industry experience includes FinTech, MarTech, restaurant, dining, hospitality, or loyalty and rewards sectors.

Ready to apply?

The application is on the official Rewards Network careers page.

Apply on company site