About this role
Planet builds and operates the largest constellation of imaging satellites in history, delivering empirical data through a cloud-based platform to commercial, environmental, and humanitarian sectors. As a Senior Service Delivery Manager, you will join the Ground Station Operations Team to oversee the delivery and operational excellence of a geographically diverse network of physical antennas, network and compute resources, cloud infrastructure, and industrial controllers. The role exists to manage the deployment, contracts, and operational readiness required to autonomously track spacecraft and bring substantial daily datasets back to Earth.
Candidates who thrive in this environment are organized problem-solvers capable of working with little or no supervision while balancing infrastructure projects, budgets, and cross-functional contract lifecycles. You will coordinate closely with external hosting providers, legal teams, spacecraft operators, and mission control engineers to ensure technical velocity aligns with organizational objectives.
What you will do
- Oversee the end-to-end delivery and implementation of complex ground systems and technology solutions for global customers.
- Lead the strategic deployment and operational readiness of the commercial ground station network.
- Drive construction and infrastructure project management in close coordination with external hosting providers.
- Manage the entire contract lifecycle in collaboration with Legal and cross-functional stakeholders.
- Partner with leadership and technical leads to build, forecast, and manage the annual operations budget.
- Provide consistent updates on project milestones and operational status to technical leads, finance partners, and executive directorship.
- Facilitate recurring sprint planning sessions and communicate alignment between technical velocity and organizational objectives.
What you need
- Bring 6 or more years of relevant work experience to the position.
- Hold a Bachelor's degree in a relevant discipline.
- Demonstrate previous Technical Program Management or Construction Management experience.
- Exhibit excellence in organizational management and high-volume task prioritization.
- Possess basic programming skills in scripting and data analysis.
- Maintain a willingness to travel up to 25% of the time.
- Demonstrate the ability to work with little or no supervision alongside an innate curiosity.
Nice to have
- Experience with Bash, Python, or other scripting or object-oriented languages
- Experience with Linux or UNIX servers
- Experience with IP Networks
- Previous Aerospace experience
Benefits
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off in addition to holidays and company-wide days off
- 16 Weeks of Paid Parental Leave
- Wellness Program and Employee Assistance Program (EAP)
- Home Office Reimbursement
Skills and tech stack
Questions candidates ask
What is the remote policy for this role?
This is a full-time, hybrid role which will require you to work from the San Francisco office 3 days per week.
What is the salary range for this position?
The US base salary range for this full-time position at the commencement of employment is $144,500 to $180,600 USD. Additionally, this role might be eligible for discretionary short-term and long-term incentives like bonus and equity.
What travel is required for this position?
The role requires a willingness to travel up to 25% of the time.