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Senior Manager, AI Customer Success

WebflowU.S. RemoteSales
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Salary
$204K - $255K
Job type
Full-time
Work mode
Remote
Experience
Senior · 8+ yrs
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

Webflow hiring a Senior Manager, AI Customer Success for a remote role in the United States to lead the customer success team for Source by Webflow. This position suits an experienced B2B software professional who enjoys building new operational playbooks and helping enterprise clients integrate AI agents into production workflows.

Role Overview

Webflow is looking for a Senior Manager, AI Customer Success to build and lead the Customer Success team for Source by Webflow, a platform where marketing teams and AI agents launch, optimize, and scale digital experiences. The incumbent begins as a player/coach managing a small portfolio of strategic enterprise Source accounts before scaling the team as adoption grows. This is a permanent, full-time, exempt remote position based in the United States, reporting directly to the Senior Director of Customer Success.

Key Responsibilities

Lead and grow the Source customer success team by hiring, coaching, and building a culture of experimentation and shared learning.
Manage strategic Source accounts as an executive sponsor, building relationships with senior marketing, web, and engineering leaders.
Drive retention and expansion by owning renewals, forecasting, account health, and guiding account plans to increase use cases.
Turn Source use cases into measurable results by leading discovery workshops, pilots, and agent building for customer rollouts.
Own customer outcomes in partnership with Forward Deployed Engineers and Solution Architects to move clients from pilot to production.
Enable customers to scale by establishing agent permissions, autonomy, review practices, and developing customer champions.
Build the Source customer success operating model by creating playbooks, health metrics, and AI-powered workflows.

Requirements

8+ years in customer success, account management, or consulting at a B2B software company, including enterprise accounts and executive relationships.
2+ years managing a customer success, account management, or customer growth team.
Proven success driving retention, expansion, and revenue growth against commercial targets like net revenue retention.
Ability to influence executives both externally and internally.
Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security, with the capability to partner credibly with developers.
Experience in applied AI or digital transformation involving integrated systems, workflow automation, or platform migrations.

Nice to Have

Experience with usage or consumption-based pricing.
Background working with agencies or systems integrators.
Prior experience with Webflow and its customers.

Skills and Tools

AI workflows and agents
Codebases and deployment pipelines
Integrations, permissions, and security
CMS, martech, and analytics tools

Salary and Benefits

Cash compensation is structured into geographic zones for the United States: Zone A ($204,000 - $255,000), Zone B ($190,000 - $238,000), and Zone C ($177,500 - $222,000).
Equity (RSUs) in the privately held company for permanent employees.
Comprehensive medical, dental, and vision health coverage.
12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents.
Flexible vacation, paid holidays, and a sabbatical program.
Access to mental health resources, therapy, and coaching.
A 401(k) with 100% employer match up to $6,000 per year.
Monthly stipends for work and wellness expenses.
Annual WIN bonus program eligibility.

About the Company

Webflow provides an agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize web experiences that drive predictable growth and strengthen brand trust. The company operates as an equal opportunity employer committed to building an inclusive global team.

How to Apply

To apply for this position, please visit the official Webflow Careers page.

Skills and tech stack

AI agentsCMSMartechAnalytics tools

Questions candidates ask

What is the location requirement for this role?

The position is remote-first within the United States.

What experience is required for the Senior Manager, AI Customer Success position?

Candidates need 8+ years in customer success, account management, or consulting at a B2B software company, and 2+ years managing a customer success, account management, or customer growth team.

What is the salary range for the role?

The base salary ranges depend on geographic zones in the United States: Zone A is $204,000 - $255,000, Zone B is $190,000 - $238,000, and Zone C is $177,500 - $222,000.

Does this role require production coding skills?

No, production coding is not required, though technical aptitude across codebases and integrations is necessary.

What benefits are provided to permanent employees?

Benefits include equity, comprehensive health coverage, paid parental leave, flexible vacation, a 401(k) match up to $6,000, wellness stipends, and an annual bonus program.

Ready to apply?

The application is on the official Webflow careers page.

Apply on company site