About this role
Building conversational AI agents, writing Lambda functions and CDK stacks, and developing React-based tooling take up most of the day in this role. Caylent needs a Senior CXE Engineer to operate as a hands-on builder on enterprise contact center transformations for global clients. Engineers in this position spend significant time in code and the AWS console, designing contact flows, handling voice AI error-recovery behavior, and optimizing inference costs on Amazon Bedrock and Claude.
Caylent functions as an AI-first cloud services company that pairs deep AWS expertise with Anthropic platforms to modernize technology for organizations. Candidates who thrive here possess a strong background in full-stack serverless development, infrastructure as code, and client-facing collaboration.
What you will do
- Build conversational AI agents, voice contact flows, and React-based agent and admin tooling while debugging production systems.
- Implement barge-in handling, fallback mechanisms, and error-recovery behavior for voice AI applications.
- Optimize inference cost and latency through model tier selection, prompt caching, and token budgeting.
- Develop serverless event-driven backends using AWS Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
- Author infrastructure as code primarily with AWS CDK using TypeScript alongside CI/CD pipelines in GitHub Actions.
- Collaborate directly with customer engineering teams by pairing on integrations, running technical working sessions, and leading knowledge transfer.
- Contribute reusable assets such as shared CDK constructs and internal tooling back to the practice.
What you need
- Bring 7 or more years of hands-on software engineering experience to the team.
- Demonstrate practical experience with conversational and generative AI, including prompt engineering and tool calling.
- Possess strong proficiency in TypeScript, Node.js, Python, and production React development.
- Show solid expertise in AWS serverless engineering across Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, and Kinesis.
- Have experience building infrastructure as code with AWS CDK or Terraform in multi-account deployment patterns.
- Maintain strong testing discipline, observability instrumentation skills, and production incident debugging abilities.
Nice to have
- AWS certifications including Solutions Architect, Developer, or ML/Connect-relevant Specialty
- Contact center migration experience from platforms like Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect
- Experience in regulated verticals such as government, healthcare, or financial services
- Contact center operations fluency spanning workforce management, quality management, and compliance
- Experience with AI observability or accessibility engineering meeting WCAG 2.1 AA standards
Benefits
- 100% remote work
- Generous holidays and flexible PTO
- Competitive phantom equity
- Paid for exams and certifications
- Peer bonus awards
- Equipment and office stipend with a state of the art laptop and tools
Skills and tech stack
Questions candidates ask
What is the remote work policy for this position?
Caylent operates as a fully remote global company with employees located in Canada, the United States, and Latin America.
What tools and technologies will I use on the job?
Engineers work with AWS serverless tools, TypeScript, Node.js, Python, React, AWS CDK, and generative AI platforms like Bedrock and Claude.
Will I interact directly with clients in this role?
The role involves regular direct interaction with customer engineering teams to pair on integrations, run technical working sessions, and demo completed workstreams.
Are there opportunities for professional development and certifications?
Employees receive coverage for exams and certifications, an annual stipend for learning and development, and an individual professional development plan.