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Senior CX Platform Engineer

GitLabRemotePractice Management
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Salary
$139,200 — $235,200 USD
Job type
Full-time
Work mode
Remote
Experience
Senior
Posted
7 Oct 2026
Status
Open · checked 7d ago

About this role

This remote, full-time position is ideal for a software engineer with strong experience in building production software and large language models who wants to empower customer experience teams using artificial intelligence. This role suits professionals skilled in Python, TypeScript, and cloud infrastructure who thrive in an environment utilizing coding agents for daily development tasks.

Role Overview

GitLab seeks a Senior CX Platform Engineer to help customer experience teams integrate artificial intelligence into their daily operations. Operating remotely on a full-time basis, this software engineering position involves designing agentic workflows, building Model Context Protocol servers, and maintaining infrastructure using tools such as Claude Code and GitLab Duo Agent Platform. Team members are expected to incorporate AI into their daily workflows to drive efficiency and innovation.

Key Responsibilities

Utilize coding agents like Claude Code and GitLab Duo as the primary development environment for planning, implementation, testing, and documentation.
Build and maintain the team agent harness, including conventions, skills, hooks, and continuous integration checks.
Ship agents and multi-step workflows for account research, success planning, status reporting, and customer onboarding.
Construct Model Context Protocol servers and connectors for governed access to enterprise systems like Salesforce, Gainsight, Snowflake, and others.
Evolve the CX Application Platform gateway, AWS infrastructure, Terraform configurations, and application portfolio.
Write production-quality Python and TypeScript through continuous integration and delivery pipelines with proper testing and observability.
Prototype solutions rapidly with internal customer success, professional services, and training teams.
Contribute upstream to GitLab, share product feedback, and mentor engineers and non-engineers on agentic development.

Requirements

Experience building and operating production software from ambiguity to production, choosing reusable platform solutions, and designing for handoff.
Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, or GitLab Duo on production work.
Experience building with large language models beyond chat, including tool use, Model Context Protocol servers, agent loops, and evaluation design.
Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React.
Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and single sign-on applications.
Experience integrating enterprise systems through REST and GraphQL APIs, along with fluency in Git and CI/CD workflows.
Experience translating non-engineering workflows into technical plans and writing clear asynchronous design documents.

Nice to Have

Agent harness customization and GitLab Development Kit or Duo Agent Platform custom agent publishing.
Enterprise agent governance and data controls.
Familiarity with customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries.
Experience with Snowflake or similar data warehouses.
Technical writing, public speaking, or open-source contributions regarding agentic development.

Skills and Tools

Python
TypeScript
FastAPI
Flask
Vue
React
AWS ECS, RDS, Lambda
Terraform
Docker
Claude Code
GitLab Duo
Model Context Protocol (MCP)
REST and GraphQL APIs
Git

Salary and Benefits

Base salary range in the United States: $139,200 — $235,200 USD
Benefits supporting health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation and Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

About the Company

GitLab is the intelligent orchestration platform for DevSecOps, trusted by over 50 million registered users and more than half of the Fortune 100. The organization embraces AI as a core productivity multiplier and maintains a high-performance culture driven by shared values and continuous knowledge exchange.

How to Apply

To apply for this role, please visit the official GitLab careers page and submit your application online.

Skills and tech stack

PythonTypeScriptFastAPIFlaskVueReactAWSAWS ECSAWS RDSAWS LambdaTerraformDockerClaude CodeGitLab DuoModel Context ProtocolREST APIsGraphQLGitLLMs

Questions candidates ask

What tools will I use daily in this role?

You will use coding agents such as Claude Code and GitLab Duo Agent Platform as your default development environment, alongside Python, TypeScript, AWS, and Terraform.

Is this an internal IT or AI evangelism role?

No, this is a software engineering role focused on building and shipping production code, Model Context Protocol servers, and agentic workflows rather than ticket-taking or disconnected AI evangelism.

What is the salary range for this position?

The base salary range for United States residents is $139,200 to $235,200 USD, determined by factors such as location, education, experience, and market alignment.

Do I need to meet every nice-to-have requirement to apply?

No, GitLab welcomes interest from candidates with varying levels of experience and notes that many successful candidates do not meet every single nice-to-have requirement.

Where is the position located?

The position is fully remote.

Ready to apply?

The application is on the official GitLab careers page.

Apply on company site