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Senior Customer Success Manager - Mid-Market, TX

MagicSchoolRemoteRevenue
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Salary
$104K - $120K USD
Job type
Full-time
Work mode
Remote
Posted
3 Aug 2026
Status
Open · checked 7d ago

About this role

MagicSchool seeks a remote Senior Customer Success Manager for the Mid-Market Texas region to lead critical partnerships with midsized school districts. This consultative role focuses on managing a multimillion-dollar book of business to ensure generative AI tools reduce teacher burnout and accelerate student learning.

Role Overview

The Senior Customer Success Manager for the Mid-Market in Texas acts as the regional commercial lead and market expert. This position requires someone who lives in Texas or brings extensive Texas EdTech experience, including familiarity with TEA and SBOE dynamics. The professional in this role will own a portfolio of roughly 50 to 75 mid-market districts, guiding them through complex onboarding, adoption, and renewal cycles.

Key Responsibilities

Manage a portfolio of 50 to 75 mid-market school districts to maintain target Net Revenue Retention and Gross Revenue Retention rates.
Drive active platform usage by delivering impactful training, implementation strategies, and support materials.
Identify at-risk accounts and execute intervention playbooks, utilizing 90-day action plans for high-stakes renewals.
Conduct structured discovery across senior district roles to map solutions to specific persona priorities.
Build trusted relationships with district executive leadership through data-driven storytelling and consultative selling.
Contribute insights to the Customer Success playbook, drive cross-functional strategy, and mentor junior team members.
Travel within the state as needed, up to 30 percent of the time, to support district relationships.

Requirements

Three to seven years of individual contributor experience managing mid-market or enterprise accounts within a SaaS environment, preferably in EdTech.
Proven track record of meeting or exceeding NRR and GRR targets.
Direct experience leading commercial conversations regarding renewals, expansion, and pricing.
Ability to navigate complex, multi-stakeholder organizations and build relationships at the executive level.
Technical proficiency using Salesforce or a comparable CRM.
Willingness to travel within Texas for district support.

Nice to Have

Professional background in education as a former teacher, coach, or school administrator.

Skills and Tools

Ownership mentality with a high degree of urgency and bias toward action.
Commercial fluency for handling complex financial negotiations, contraction risks, and pricing adjustments.
Deep understanding of the Texas K-12 educational landscape.
Executive communication skills that inspire confidence and clarity.
Proficiency in Salesforce or a comparable CRM.

Salary and Benefits

Annual salary ranging from $104,000 to $120,000 in USD.
Unlimited time off to support work-life balance.
Choice of employer-paid health insurance plans, plus dental and vision coverage at low premiums.
Generous stock options vested over a four-year period.
401(k) match and a monthly wellness stipend.
Remote work flexibility.

About the Company

MagicSchool is a generative AI platform built for teachers, with over 7 million educators joining worldwide in just over two years. The company focuses on creating real social impact, making education more efficient and equitable, and operating under core values that place educators at the center of change.

How to Apply

Interested candidates should visit the official MagicSchool careers page to submit an application for this remote position.

Questions candidates ask

What is the geographic requirement for this role?

Candidates must live in Texas and/or bring extensive experience in Texas EdTech, including an understanding of TEA and SBOE dynamics.

What is the salary range for the Senior Customer Success Manager position?

The annual salary is between $104,000 and $120,000 USD.

How much travel is expected for this position?

The role requires a willingness to travel within the state of Texas as needed, up to 30 percent of the time.

How many districts will the CSM manage?

The CSM manages a portfolio of approximately 50 to 75 mid-market school districts.

What experience is required for applicants?

Applicants need 3 to 7 years of individual contributor experience managing mid-market or enterprise SaaS accounts, preferably in EdTech.

Ready to apply?

The application is on the official MagicSchool careers page.

Apply on company site