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Robotics Product Service Specialist / Power User (human)

neura-robotics-gmbhMetzingen / RiederichService & Academy
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Salary
Not listed
Job type
Full-time
Experience
Mid
Posted
30 Sept 2026
Status
Open · checked 7d ago

About this role

Neura Robotics GmbH seeks a Robotics Service Power User for a full-time position based in Metzingen / Riederich. This role suits a technical professional with a background in mechatronics, electrical engineering, or robotics who wants to bridge field service operations and product development.

Role Overview

Neura Robotics GmbH is hiring a Robotics Service Power User to join the service engineer team in Metzingen / Riederich. The position involves splitting weekly time between the service team and the specific product business unit, participating in daily service meetings, and managing product serviceability from pre-launch to field deployment.

Key Responsibilities

Create and manage the service manual covering maintenance routines, repair procedures, and spare parts.
Build, update, and deliver service training content for the NEURA Academy.
Serve as the central point of contact for complex L2 and L3 support topics and track escalations until resolution.
Monitor hardware and software revisions, known issues, and fixes, while verifying new features prior to rollout.
Analyze field data including failures, repair times, and recurring issues to provide structured feedback to development and product owners.
Define, standardize, and document service processes, maintenance routines, and escalation paths.
Handle complex troubleshooting, repair tasks, and occasional field deployments.
Represent the service department in design reviews, release decisions, and pre-market launch preparations.

Requirements

Completed technical vocational training or degree in mechatronics, electrical engineering, robotics, or a comparable field.
Professional background in technical service, commissioning, or an applications environment.
Demonstrated history of creating service documentation and training materials.
Ability to explain complex technical topics clearly in writing and training sessions.
Proficiency in reading electrical schematics and technical drawings.
Knowledge of software release processes, versioning, and technical process optimization.
Practical troubleshooting experience combined with an independent, documentation-driven working style.
Professional proficiency in both German and English languages.
Willingness to travel for field deployments and possession of a valid European driver's license.

Nice to Have

Background working with ROS or ROS2.
Experience involving collaborative, mobile, or humanoid robotics.
Familiarity with ticketing and documentation systems such as Jira and Confluence.

Skills and Tools

ROS
ROS2
Jira
Confluence
Electrical schematics reading
Technical documentation writing

About the Company

Neura Robotics GmbH operates a business unit structure and a service engineer team that collaborates closely with product development, field teams, and the NEURA Academy.

How to Apply

Interested candidates should submit their application directly on the official company careers page.

Skills and tech stack

ROSROS2JiraConfluence

Questions candidates ask

Where is the Robotics Service Power User position located?

The position is based in Metzingen / Riederich.

What is the team structure for this role?

The role sits within the service engineer team, reporting to the service engineer lead. The schedule involves spending Mondays with the service team and Tuesday through Friday within the product's business unit, along with daily morning service meetings.

What language skills are required?

Good language skills in both German and English are required.

Is travel required for this job?

Yes, the role requires a willingness to travel for field deployments and a valid European driver's license.

What educational qualifications are necessary?

Candidates must have a completed technical vocational training or degree in mechatronics, electrical engineering, robotics, or a comparable field.

Ready to apply?

The application is on the official neura-robotics-gmbh careers page.

Apply on company site