About this role
Managing complex vendor service delivery programs across multiple functional and technical areas forms the daily focus of this position within the Driver Understanding Software Quality & Experiences Operations team. The person in this role will set short and long term goals, oversee delivery on projects and OKRs, and drive transformative improvements through process simplification, standardization, and automation. Operating in Hyderabad, the team scales autonomous driving technology by delivering crucial operational insights and managing vendor performance at scale as Waymo experiences rapid expansion into new cities and vehicle platforms.
Successful execution requires leading forecasting, workforce planning, and budget monitoring while holding partners accountable to established SLAs, KPIs, and contracts. Candidates who thrive in high ambiguity and dynamic environments while collaborating across geographies will find themselves well-suited to handle these responsibilities. This opportunity calls for someone capable of anticipating delivery risks, developing mitigation strategies, and communicating status updates effectively to stakeholders.
What you will do
- Drive outcomes for large and complex vendor delivery programs that span multiple functions.
- Set up short and long term goals and priorities and drive delivery on projects and OKRs.
- Drive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions.
- Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes.
- Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements.
- Define and communicate priorities and resource allocation to vendor partners while providing delivery oversight and operational performance reporting.
- Communicate delivery status to stakeholders to ensure achievement of customer-facing SLAs and defined operational targets.
- Anticipate risks to timelines and deliverables and proactively develop mitigation and contingency strategies.
What you need
- Hold a Bachelor's degree in business or a technical discipline, or possess equivalent practical experience.
- Bring 10+ years of experience and a proven ability to manage complex, tech-enabled operations and work across cross-functional partners to drive outcomes.
- Demonstrate experience directing multiple scaled vendor-supported operations running concurrently.
- Show direct experience building and leading forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.
- Demonstrate willingness and flexibility to work non-standard hours as required to collaborate with teams based in the US and other regions.
- Possess the ability to thrive in a high ambiguity and dynamic environment.
Nice to have
- Experience working with fast-paced emerging technologies.
- Experience in SWQ / AI / Data Operations.
- Experience scaling vendor operations and bringing immature operations to maturity.
- Strong data analysis and technical skills with the ability to work with Engineers across multiple disciplines.
- Proficiency in SQL and data visualization and using it to identify root causes of operational bottlenecks, along with experience working in a multi-geography environment with US based teams.
Benefits
- Discretionary annual bonus program
- Equity incentive plan
- Company benefits program
Skills and tech stack
Questions candidates ask
What is the expected salary range for this role?
The expected base salary range for this full-time position is ₹7,000,000 to ₹8,350,000 INR. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.
What are the working hours expectations for this position?
Candidates must show a willingness and flexibility to work non-standard hours, as required, to collaborate with teams based in the US and other regions.
What kind of background is needed for this role?
Applicants need a Bachelor's degree in business or a technical discipline, or equivalent practical experience, alongside 10+ years of experience managing complex, tech-enabled operations.
What additional compensation and perks are available?
Waymo employees are eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.