About this role
The Digital Transformation Services and Waymo Infrastructure & Network Services teams build and operate resilient, scalable, and intelligent digital infrastructure that powers autonomous fleet operations, commercialization, and enterprise continuity. Waymo seeks a Network Operations Manager to lead a high-performing group of engineers, technical professionals, and vendor agents while evolving the incident framework into an advanced ITIL-aligned methodology. This role exists to oversee the full lifecycle of technology infrastructure services, drive automation to reduce operational toil, and ensure maximum uptime for mission-critical networks supporting large-scale data offloading.
Candidates joining this team will manage major service disruptions, validate Methods of Procedure, and guide the transition from legacy manual configurations to automated operations. Professionals with a strong background in network engineering, operational excellence, and team leadership who thrive in fast-paced environments will succeed here.
What you will do
- Manage a high-performing, inclusive team of engineers, technical professionals, and vendor agents.
- Design and implement overarching business plans, long-term strategic initiatives, and roadmaps.
- Act as an Owner during major service disruptions to manage end-to-end remediation of high-severity events.
- Evolve the incident framework into an advanced ITIL-aligned methodology prioritizing root-cause analysis and post-incident reviews.
- Oversee the full lifecycle of technology infrastructure services including incident, change, event, configuration, and asset management.
- Validate and implement Methods of Procedure for internal teams and implementation partners.
- Guide the transition from legacy manual infrastructure configurations to highly automated network operations.
What you need
- Bring five or more years of experience in network operations or engineering.
- Possess at least two years of experience in a management or team lead role.
- Demonstrate a proven track record of recruiting, hiring, and building technical teams in a fast-paced environment.
- Show strong knowledge of configuring network devices via command-line interface and cloud-hosted portals.
- Have experience managing high-performance networks supporting large-scale data ingress and egress.
- Hold a Bachelor of Science degree in Computer Engineering, Electrical Engineering, or equivalent certifications and experience.
Nice to have
- Experience with network automation tools such as Ansible, Python, and Terraform to streamline operations.
- Practical experience establishing and troubleshooting BGP network peering and complex routing scenarios.
Benefits
- Discretionary annual bonus program
- Equity incentive plan
- Generous Company benefits program
Skills and tech stack
Questions candidates ask
What is the travel requirement for this position?
The role requires 20% travel for site locations, operational support, quarterly reviews, and site visits, with international travel based on business need.
What is the expected salary range for this role?
The expected base salary range for this full-time position across US locations is $175,000 to $215,000 USD. Actual starting pay is based on job-related factors including exact work location, experience, relevant training, education, and skill level.
What kind of infrastructure will this person manage?
The team oversees resilient and secure digital infrastructure services that support autonomous fleet operations and enterprise continuity. This includes managing firewalls, switches, access points, UPS units, and high-performance networks supporting large-scale data offloading.