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Lead Product Manager, AI Agents

salientSF HeadquartersBusiness
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Salary
$200K – $320K
Job type
Full-time
Experience
Senior
Posted
25 Sept 2026
Status
Open · checked 7d ago

About this role

Lead Product Manager, AI Agents at Salient is a full-time position located at the SF Headquarters in San Francisco. This hands-on role suits an experienced professional who wants to own the core AI agent product, defining strategy and metrics across multiple channels for regulated financial services.

Role Overview

The Lead Product Manager, AI Agents will take charge of the primary product surface at Salient, uniting capable communication channels into a single coherent system. The position requires working in person at the San Francisco headquarters, starting work at 8:00 AM with a weekly time commitment of around 60 hours, including four days of in-office collaboration.

Key Responsibilities

Define the roadmap and strategy for the agent across voice, text, email, and chat channels.
Manage agent quality by establishing metrics such as containment, resolution rate, escalation, handle time, CSAT, and error and hallucination rates.
Convert custom servicing workflows for payments, payoffs, hardship, collections, title, and insurance into configurable products.
Reduce time-to-live to bring new lenders into production faster each quarter.
Establish product guardrails, compliance posture, audit trails, and human handoff thresholds aligned with FDCPA, TCPA, UDAAP, and state servicing rules.
Set the standard for discovery, specs, and instrumentation across the product organization.

Requirements

Shipped LLM-powered products to real users with a strong understanding of prompting, evals, retrieval, tool use, and latency or cost tradeoffs.
Direct ownership of product outcomes, moving quickly and making decisions with incomplete information.
Willingness to listen to calls and spend time with operations teams to understand underlying workflows.
Rigorous approach to measurement, distinguishing between model, product, and data issues.
Ability to collaborate closely with engineers, read traces, debate architecture decisions, and write clear specifications.
Strong instincts for risk management and system design.
Capability to manage client relationships while declining requests when necessary.
Clear written and presentation skills suitable for a lender's risk committee.

Nice to Have

Experience with voice, IVR, contact center, telephony constraints, barge-in, latency budgets, transcription error, and conversational AI.
Background in lending, servicing, collections, or adjacent financial operations.
Prior experience in hiring or mentoring product managers.

Skills and Tools

LLM systems (prompting, evals, retrieval, tool use)
Voice and conversational AI channels (IVR, text, email, chat)
Compliance frameworks (FDCPA, TCPA, UDAAP)

Salary and Benefits

Salary range of $200K to $320K with equity offers.
Medical, dental, and vision coverage.
Generous 401(k) plan.
Catered lunches.

About the Company

Salient builds AI agents for regulated financial services, automating loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders. The company is backed by a16z and Y Combinator with $75M in Series A funding, maintains profitability with mid eight figure ARR, and serves over 20% of the auto lending industry. The team works together in person at the San Francisco headquarters.

How to Apply

To apply for this role, please visit the official company careers page.

Skills and tech stack

Questions candidates ask

Where is the job located?

The role is based at the company headquarters in San Francisco, with four days spent collaborating in person at the office.

What is the salary and benefits package?

The position offers a salary between $200K and $320K, equity offers, medical, dental, and vision coverage, a generous 401(k), and catered lunches.

What are the working hour expectations?

The team typically works around 60 hours per week, beginning at 8:00 AM.

What does Salient do?

Salient builds AI agents for regulated financial services, automating loan servicing, compliance, collections, recovery, insurance claims, and disputes.

Is this a remote position?

No, the team builds together in person with four days spent collaborating at the San Francisco office.

Ready to apply?

The application is on the official salient careers page.

Apply on company site