About this role
Complex hardware and software integration challenges within autonomous vehicle fleets require hands-on troubleshooting expertise that goes beyond standard operating procedures. Waymo Operations seeks a Lead Diagnostic Technician in Munich to minimize vehicle downtime by resolving intricate mechanical, electrical, and networking issues across the autonomous fleet. Working closely with engineering teams and OEM partners, the person in this role will guide remote and in-person diagnostics while maintaining rigorous quality and safety standards.
Beyond immediate troubleshooting, the position involves developing technical documentation, administering specialized training to fleet service teams, and identifying proactive risk mitigation strategies. Candidates who thrive in this environment typically possess extensive automotive technician experience, deep familiarity with electric or hybrid systems, and strong cross-functional communication skills. This in-person role also requires up to 20 percent travel for training and market support.
What you will do
- Address complex technical issues outside of documented standard operating procedures by leveraging deep troubleshooting knowledge.
- Manage escalations from partner technicians to minimize vehicle downtime through remote and in-person diagnostic guidance.
- Conduct on-the-job training and assist in developing training content as a certified instructor.
- Verify market compliance with service and quality assurance standards through regular audits and assessments.
- Author and maintain technical documentation, troubleshooting guides, and operating procedures for fleet service teams.
- Partner with engineering groups to analyze risks, identify diagnostic development opportunities, and protect fleet uptime.
What you need
- Minimum of 5 years of experience working as an automotive technician or in an automotive engineering role.
- Mastery of automotive diagnostic tools and strategies covering mechanical, electrical, and CAN networking systems.
- Proven ability to manage multiple projects concurrently while meeting deadlines and quality objectives.
- Strong verbal, written, and interpersonal communication skills for collaborating across functions, with external partners, and with executives.
- Analytical capabilities to spot developmental opportunities and articulate findings clearly.
- Prior hands-on experience servicing and diagnosing electric or hybrid vehicles.
Nice to have
- In-market qualifications and accreditations
- Experience building or servicing autonomous vehicles or technology
- High voltage qualification
Skills and tech stack
Questions candidates ask
Is this a remote position?
No, this is an in-person role based in Munich, Germany. The position also requires up to 20% travel for training and supporting markets in the US, UK, and other parts of the EU.
What kind of travel is expected for the role?
Travel requirements include up to 20% travel, encompassing trips to the US for training as well as ongoing support for markets in the UK and likely other EU locations.
What specific vehicle experience is required?
Candidates need at least 5 years of experience in an automotive technician or engineering role, including experience servicing and diagnosing electric or hybrid vehicles, with high voltage qualification preferred.