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IT Operations Lead

mindroboticsPalo AltoOperations
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Salary
Not listed
Job type
Full-time
Experience
Senior · 6+ yrs
Posted
8 Sept 2026
Status
Open · checked 7d ago

About this role

Based in Palo Alto, the IT Operations Lead role at Mind Robotics involves establishing and managing the internal technical infrastructure for an intelligent robotics organization. This position suits an experienced systems professional who enjoys combining traditional IT administration with modern AI-driven automation.

Role Overview

Mind Robotics seeks its first dedicated internal technology specialist to own operations across active hardware laboratories and office compute environments. The professional in this position ensures engineering teams maintain maximum productivity by managing identity systems, device fleets, networks, and lab workstations while implementing AI-native automation.

Key Responsibilities

Serve as the primary technical point of contact to establish responsive, lightweight support workflows for engineering teams.
Develop AI-driven workflows and agentic automations using LLM APIs, webhooks, and AI coding tools to handle ticket triage, onboarding, and access requests.
Administer core identity providers like Google Workspace and deploy modern mobile device management platforms for macOS, Windows, and Linux machines.
Maintain lab workstation fleets, including Ubuntu boxes and test bench PCs, ensuring reliable and reproducible configurations.
Design and manage local network infrastructure, including VLAN segmentation for robot telemetry, managed switches, and Wi-Fi reliability in dense RF environments.
Oversee hardware procurement, inventory tracking, vendor relationships, physical lab setup, cabling, and conference room audiovisual equipment.

Requirements

Six or more years of hands-on experience in IT operations, systems administration, or IT engineering within hardware, robotics, or fast-paced startup settings.
Active utilization of AI coding tools and agents such as Cursor, Claude Code, and LLM APIs, alongside a strong interest in building AI-assisted operational workflows.
Comprehensive troubleshooting capabilities across macOS, Windows, and Ubuntu Linux at the application, driver, and operating system layers.
Practical background in configuring managed switches, VLANs, subnets, DNS and DHCP protocols, VPNs, and wireless networks.
Proficiency in deploying LLM agents, MCP servers, or internal automation tools using Python, JavaScript, Git, or Bash.
Experience administering enterprise identity solutions and modern device management software like Fleet, Jamf, or Intune.
Readiness to work on-site in Palo Alto to handle physical infrastructure tasks, including equipment racking and cabling.

Nice to Have

Previous background supporting robotics environments, Robot Operating System (ROS), or GPU and CUDA machine learning workstations.
Practical experience managing IT infrastructure through facility expansion, new office buildouts, or laboratory relocations.

Skills and Tools

Linux (Ubuntu)
macOS
Windows
Google Workspace
Okta
Fleet
Jamf
Intune
Python
JavaScript
Git
Bash
LLMs
Cursor
Claude Code
MCP

About the Company

Mind Robotics constructs intelligent robotic systems. Operations occur on-site in Palo Alto across active hardware laboratories, test floors, and compute environments where hardware and software undergo daily iteration.

How to Apply

Interested candidates should apply directly on the official Mind Robotics careers page.

Skills and tech stack

Questions candidates ask

Where is this job located?

The position is located on-site in Palo Alto.

What level of experience is required?

Candidates must have 6+ years of hands-on IT operations, systems administration, or IT engineering experience.

What operating systems must the candidate be able to troubleshoot?

The role requires troubleshooting skills across macOS, Windows, and Linux (Ubuntu).

Is AI experience required for this role?

Yes, candidates must be active users of AI coding tools and agents with experience or strong interest in building agentic and LLM-assisted workflows for operations.

Will this person work remotely?

No, the role requires working on-site to handle physical infrastructure such as racking equipment, running cables, and supporting hardware in lab and office environments.

Ready to apply?

The application is on the official mindrobotics careers page.

Apply on company site